Fortinet FortiAnalyzer 810G (200 GB/Day) 4-Hour RMA + Engineer, 1-Year (FC-10-AZ81G-212-02-12)

Annual support contracts give IT teams a predictable renewal cycle, and this 1-Year 4-Hour RMA + Engineer add-on for the FortiAnalyzer 810G fits that schedule. When a hardware failure occurs, Fortinet dispatches both a replacement unit and a certified on-site engineer to arrive within four hours of RMA approval – the engineer carries out the physical swap, so your staff handles no hardware work. Coverage begins on the activation date and runs for one full year.

Overview

The 4-Hour RMA + Engineer service (svc code 212) is Fortinet’s highest-tier hardware recovery option for the FortiAnalyzer 810G. On approval of an RMA request, two resources are dispatched: a pre-staged replacement appliance and a Fortinet-certified field engineer. The engineer performs on-site installation of the replacement unit, meaning the swap is completed by a qualified technician rather than internal staff. This is the key distinction from svc 211, which dispatches hardware only.

This add-on requires an active FortiCare Premium or FortiCare Elite base contract on the FortiAnalyzer 810G and cannot be purchased as a standalone service. The FortiAnalyzer 810G handles up to 200 GB/day of log ingestion from connected Fortinet devices, making fast, engineer-assisted recovery critical to maintaining security visibility.

Who it suits

The 1-year term is the right choice for organizations that review support levels on an annual basis, align IT spend to a fiscal year, or want to evaluate Premium RMA coverage before committing to a longer term. It also fits environments where procurement policies limit multi-year service commitments. Operations teams running the FortiAnalyzer 810G as a central log aggregator benefit most from the 4-hour engineer SLA, since any unplanned appliance downtime interrupts audit trails and incident response data across the connected Fortinet fabric.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. This 1-year service contract is delivered electronically worldwide – no physical shipment. After purchase, Fortinet sends registration and activation instructions to the address on file. If your FortiCare Premium or Elite base contract is also coming up for renewal, contact us to co-term both on the same 1-year cycle so expiry dates stay aligned and you handle a single renewal next year rather than two separate ones.

Frequently asked questions