Fortinet FortiAnalyzer 810G (200 GB/Day) 4-Hour RMA + Engineer, 3-Year (FC-10-AZ81G-212-02-36)

A 3-year term on the FortiAnalyzer 810G 4-Hour RMA + Engineer service aligns hardware recovery coverage with a typical mid-cycle infrastructure plan, removing the need to revisit support decisions each year. When a hardware failure occurs on the 810G – an appliance handling up to 200 GB/day of log data – Fortinet dispatches a certified on-site engineer and a replacement unit within four hours of RMA approval. The engineer performs the swap, and your team returns the failed unit under the standard RMA process. Coverage runs uninterrupted for 36 months.

Overview

Svc code 212 defines Fortinet’s 4-Hour RMA + Engineer tier: on approval of an RMA request, both a replacement FortiAnalyzer 810G and a Fortinet-certified field engineer are dispatched to the registered site address, with a four-hour arrival commitment. The engineer completes the physical installation of the replacement unit – this on-site technician component is what sets svc 212 apart from svc 211, which ships hardware without engineer support.

The 3-year term covers the appliance through a standard refresh window and eliminates annual renewal friction. This add-on requires FortiCare Premium or FortiCare Elite as the base support contract; it cannot be purchased as a standalone service.

Who it suits

The 3-year term suits organizations running multi-year IT contracts, planning infrastructure continuity across budget cycles, or teams that want cost certainty without committing to a full five-year term. Data-center and managed-service operators running FortiAnalyzer 810G as a central log aggregator – where continuous uptime directly affects security visibility across the Fortinet fabric – benefit most from the 4-hour engineer SLA. Aligning a 3-year add-on term with other Fortinet support contracts also makes co-termination straightforward at renewal.

Buying from DataCenter360.ca

As an authorized Fortinet Select Partner, DataCenter360.ca supplies this 3-year contract with worldwide electronic delivery – no physical shipment involved. Fortinet sends activation instructions to the registered email after the order is processed. If you are co-terminating this add-on with a 3-year FortiCare Premium renewal, we can quote both together so expiry dates align and you manage a single renewal event at the end of the term. Contact us for multi-unit pricing if you operate more than one FortiAnalyzer 810G.

Frequently asked questions