Fortinet FortiAnalyzer BigData 4500G (20 TB/Day) FortiCare Elite, 1-Year (FC-10-FB45G-284-02-12)

For a FortiAnalyzer-BigData-4500G processing 20 TB of logs per day in a live security operations environment, a one-hour support response window may not align with internal recovery time objectives. FC-10-FB45G-284-02-12 renews FortiCare Elite directly — without requiring an existing Premium contract — and sets the critical-issue response SLA to 15 minutes for the full 12-month term.

Overview

FortiCare Elite for the FortiAnalyzer-BigData-4500G delivers Fortinet’s highest standard support tier under a standalone annual contract. Critical issues receive a 15-minute response SLA from the FortiCare team, compared to one hour under Premium and next-business-day under Essential. Advanced hardware replacement ships a replacement unit before the defective appliance is returned, minimizing production downtime. Extended LTS firmware support allows the appliance to remain on a supported, patched firmware branch beyond the standard end-of-maintenance date — a meaningful option for operations teams that cannot accept mid-cycle firmware transitions. The Elite monitoring portal provides proactive device health alerts and case escalation tracking for all Elite-tier registered appliances.

Who it suits

MSSPs with uptime commitments to managed customers, enterprises in regulated industries with strict recovery time requirements, and security operations teams where the FortiAnalyzer-BigData-4500G sits in a critical path for real-time threat detection are the primary audience for Elite. Organizations planning long-term firmware stability — particularly those in environments where change control limits upgrade windows to quarterly or annual cycles — benefit from the Extended LTS access that separates Elite from the Premium baseline.

Buying from DataCenter360.ca

FC-10-FB45G-284-02-12 is an annual electronic license renewal delivered worldwide. Unlike the Premium-to-Elite upgrade add-on, this is a standalone Elite contract that does not require a concurrent Premium subscription. Physical RMA replacements ship within Canada when initiated. DataCenter360.ca is an authorized Fortinet partner and can prepare an Elite renewal quote tied to your registered appliance. Reach out before your current term expires to maintain the 15-minute SLA without interruption.

Frequently asked questions