Original price was: CAD$109,507.57.CAD$87,373.06Current price is: CAD$87,373.06.
Keeping a 20 TB/Day log analytics appliance in continuous production requires a support contract that matches its operational weight. FC-10-FB45G-247-02-12 renews FortiCare Premium for the FortiAnalyzer-BigData-4500G for 12 months, maintaining the one-hour critical-issue response SLA and the full set of support entitlements the platform depends on for enterprise-grade uptime.
FortiCare Premium for the FortiAnalyzer-BigData-4500G covers six entitlements: one-hour response SLAs for critical issues; direct telephone support access; advanced hardware replacement, where Fortinet ships a replacement unit before the defective appliance is returned; eligibility for the Priority RMA add-on; firmware and security content updates within standard maintenance branches; and access to Fortinet’s online support tools and asset management portal. The comparison table below positions Premium against Essential and Elite tiers. Unlike Essential, Premium includes telephone support and advanced RMA; unlike Elite, it does not include the 15-minute critical response SLA or Extended LTS firmware branches.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Large enterprises and MSSPs running the FortiAnalyzer-BigData-4500G as a production security operations platform need a support contract that provides direct escalation paths and hardware replacement without waiting for a defective unit to be received by Fortinet before a replacement ships. FortiCare Premium is the standard operating baseline for enterprise-tier FortiAnalyzer deployments and is also required as a prerequisite for the Premium-to-Elite upgrade add-on (FC-10-FB45G-204-02-12), giving teams a clear upgrade path if their SLA requirements grow.
FC-10-FB45G-247-02-12 is an annual electronic license delivered worldwide. No hardware shipment is required for the renewal itself; physical advanced replacement units ship within Canada when an RMA is initiated. DataCenter360.ca can prepare a renewal quote referenced to your appliance serial number and manage the Fortinet renewal process on your behalf. Contact us ahead of your current expiry date to avoid any lapse in support coverage.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAnalyzer-BigData-4500G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAnalyzer |
| MPN | FC-10-FB45G-247-02-12 |
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