Fortinet FortiAnalyzer BigData 4500G (20 TB/Day) FortiCare Upgrade to Elite, 1-Year (FC-10-FB45G-204-02-12)

An active FortiCare Premium contract already covers one-hour critical response and advanced hardware replacement for the FortiAnalyzer-BigData-4500G. FC-10-FB45G-204-02-12 upgrades that baseline to Elite for 12 months, reducing the critical-issue SLA to 15 minutes and unlocking extended long-term firmware support — coverage that matters when the appliance ingests 20 TB of logs per day and downtime directly affects security operations.

Overview

This renewal is an upgrade add-on, not a standalone support contract. It requires a concurrent active FortiCare Premium subscription and lifts the FortiAnalyzer-BigData-4500G to Elite-tier support for the same 12-month term. The three operational changes are: a critical-issue response SLA reduced from one hour to 15 minutes; access to Extended LTS firmware releases, which extend the supported life of stable firmware branches beyond the standard maintenance window; and access to the Elite monitoring portal, which provides proactive device health visibility and case escalation tracking. The comparison table below shows how Essential, Premium, and Elite differ across response time, telephone support, RMA handling, and extended support entitlements.

Who it suits

Organizations that treat the FortiAnalyzer-BigData-4500G as a tier-one operational system — where a multi-hour log analytics outage affects real-time threat detection across the enterprise — will find the 15-minute SLA meaningful. MSSPs with contracted uptime obligations to managed customers and enterprises in regulated industries with strict recovery time requirements are the primary audience. Teams planning to hold firmware on an extended maintenance branch rather than track the latest release also benefit from the Extended LTS access that this upgrade provides over the Premium baseline.

Buying from DataCenter360.ca

FC-10-FB45G-204-02-12 is an annual electronic license delivered worldwide. This upgrade add-on must be co-termed with an active FortiCare Premium contract on the same appliance. DataCenter360.ca can confirm co-terming alignment and prepare the combined renewal quote. Contact us with your appliance serial number and current Premium contract details to verify both subscriptions are aligned before purchase.

Frequently asked questions