Fortinet FortiAnalyzer VM (1-26 GB/Day) FortiCare Upgrade to Elite, 1-Year (FC3-10-LV0VM-204-02-12)

For mid-market security teams running FortiAnalyzer VM at up to 26 GB of log ingestion per day, upgrading from FortiCare Premium to Elite shrinks the critical-issue response window from one hour to 15 minutes. This 1-year upgrade gives organizations the highest Fortinet support tier at the 1-26 GB/Day capacity band while preserving the flexibility to reassess support commitments at each annual renewal.

Overview

This SKU upgrades an existing FortiCare Premium contract on a FortiAnalyzer VM running at the 1-26 GB/Day log ingestion tier (VM size tier 3) to FortiCare Elite for a 1-year term. Elite adds three capabilities that Premium does not include: a 15-minute response SLA for critical issues (down from one hour), access to Fortinet’s Elite monitoring portal, and extended long-term support (LTS) releases that keep your FortiAnalyzer version covered past its standard end-of-life date. Telephone support and advanced replacement RMA, already included at the Premium level, carry forward unchanged. The table below shows how Elite stacks up against the other FortiCare tiers.

Who it suits

This upgrade is best suited to mid-market security operations teams and distributed enterprise organizations running FortiAnalyzer VM in the 1-26 GB/Day capacity band. Teams in regulated industries where LTS coverage is a compliance requirement, and operations groups that cannot tolerate a one-hour wait during a critical platform outage, benefit directly from the Elite SLA. The 1-year term is appropriate for organizations that want the top support tier without committing to a multi-year contract, including those still finalizing their long-term platform roadmap.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet partner. This upgrade is delivered electronically by email after order confirmation, with worldwide availability and no geographic restrictions. There is no minimum order quantity. If you need to upgrade Elite coverage across multiple FortiAnalyzer VM instances or want to align this renewal with other Fortinet support contracts, contact DataCenter360.ca for a consolidated quote.

Frequently asked questions