Fortinet FortiSwitch T1024E FortiCare Essential Support for FortiSwitch, 1-Year (FC-10-T1E24-314-02-12)

SKU: FC-10-T1E24-314-02-12

Original price was: CAD$968.08.Current price is: CAD$806.73.

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FC-10-T1E24-314-02-12 is the 1-year FortiCare Essential Support renewal for the FortiSwitch T1024E, covering firmware updates, Fortinet online tools, next-business-day critical-issue response, and return-and-replace RMA, delivered electronically worldwide.
  In Stock   Free & Fast e-Delivery (0–1 Business Days)
Fortinet Select Partner
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  Licensing available worldwide — delivered electronically to any country

Product description

If your FortiSwitch T1024E support contract is lapsing or already expired, FC-10-T1E24-314-02-12 reinstates Essential-tier coverage for one year. This renewal restores access to Fortinet firmware releases and the online asset portal, and sets a documented next-business-day response SLA for critical issues, giving IT teams a baseline coverage floor without committing to a multi-year term.

What it covers

FortiCare Essential for the FortiSwitch T1024E delivers four core entitlements: access to Fortinet firmware and feature releases, use of Fortinet’s online troubleshooting tools and asset portal, a next-business-day critical-issue response SLA, and a return-and-replace RMA path for hardware failures. Telephone support and advance hardware replacement are not included at this tier; those entitlements require upgrading to Premium or Elite.

Who needs it

Essential is the right fit for teams that maintain strong internal escalation paths and can accept a next-business-day response window. It suits deployments where the T1024E operates in a redundant topology and a failed unit is not immediately service-affecting, and where the primary need is staying on a supported firmware branch with documented RMA rights. The 1-year term on FC-10-T1E24-314-02-12 is also well-suited to teams that review support commitments annually alongside hardware refresh cycles or budget approvals.

Activation & delivery

FC-10-T1E24-314-02-12 is an electronic license issued worldwide. Fortinet generates the contract against the FS-T1024E serial number registered in the Fortinet Support Portal; there is no physical shipment. This is a renewal-only SKU and cannot be paired with a new hardware order. Units must already be in service and registered before this contract can be applied.

One service vs the bundle

The table below shows where Essential sits relative to the two higher FortiCare tiers. Essential covers firmware and RMA fundamentals; Premium adds 1-hour critical response and telephone support; Elite narrows critical response to 15 minutes. If the next-business-day SLA is acceptable for your T1024E environment, Essential provides the most cost-effective path to maintaining a supported, RMA-eligible switch.

Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Purchasing FC-10-T1E24-314-02-12 here means partner-backed order processing and confirmed electronic delivery of your license key. This 1-year contract is in stock and available for worldwide order; activation can begin the same business day the order is placed. If you are renewing support for multiple FortiSwitch T1024E units at once, contact us and we can handle all units under a single purchase order.

Frequently asked questions

Is FC-10-T1E24-314-02-12 available for new FortiSwitch T1024E purchases?
No. This SKU is a renewal-only contract. It applies only to FortiSwitch T1024E units already registered in the Fortinet Support Portal. New hardware purchases require a hardware bundle or a separately sourced initial support contract.
Does FortiCare Essential include telephone support?
Essential does not include telephone support. That entitlement is available with FortiCare Premium or Elite. Essential provides access to Fortinet’s online tools and portal, along with a next-business-day SLA for critical cases submitted through the support portal.
What does next-business-day critical-issue response mean in practice?
Fortinet targets a response within the next business day from when a critical case is logged through the support portal. Weekends and public holidays are excluded. If a faster SLA is required, FortiCare Premium offers a 1-hour response and Elite offers a 15-minute response.
What RMA service is included with Essential?
Essential provides return-and-replace RMA: the faulty FS-T1024E unit is returned to Fortinet, and a replacement is shipped once the return is received. Advance replacement, where the new unit ships before the faulty unit is returned, requires upgrading to Premium or Elite.
Can I upgrade from Essential to Premium or Elite mid-term?
Fortinet’s support upgrade process allows moving to a higher tier during an active contract term. Contact DataCenter360.ca for an upgrade quote for your FortiSwitch T1024E; we can assist with the process and calculate the prorated cost.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-T1024E

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-T1E24-314-02-12

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