Fortinet FortiGate 401G FortiCare Premium Support, 1-Year (FC-10-FG4H1-247-02-12)

When a critical issue surfaces on a FortiGate 401G, whether it is a border firewall protecting a regional office or a core segmentation device, waiting until the next business day is not a workable outcome. FC-10-FG4H1-247-02-12 is the 1-year FortiCare Premium contract for the 401G: Fortinet’s support team engages within one hour of a P1 ticket, any time of day, and advanced hardware replacement ships before the defective unit is returned. For IT teams evaluating their long-term support commitment or organizations whose procurement runs on an annual cycle, this 12-month term is the entry point to full-service coverage, with the flexibility to extend or upgrade at renewal.

What it covers

FortiCare Premium for the FortiGate 401G includes a 1-hour response commitment on critical (P1) issues, live telephone access to Fortinet support engineers, and advanced hardware replacement RMA. If the FG-401G fails under this contract, Fortinet ships a replacement before receiving the defective unit back, cutting the window during which the device is out of service. Firmware updates, the Fortinet support portal, and the FortiCloud asset management portal are included for the full 12-month term. Priority RMA service can be added as an upgrade. Extended LTS support and the Elite monitoring portal are not part of this tier; those are exclusive to FortiCare Elite.

Who needs it

FortiCare Premium at the 1-year term suits organizations that are mid-cycle in their support planning, teams running the FortiGate 401G in a critical network segment who cannot accept a next-business-day response on a down device, and buyers who want the full-service tier without committing to a multi-year contract upfront. IT departments that review their Fortinet support portfolio annually will find the 12-month term easy to renew or step up to a longer commitment once coverage requirements are confirmed.

Activation & delivery

After purchase, Fortinet delivers the license entitlement electronically. No hardware is shipped. The license key is registered through the Fortinet support portal, and the 12-month coverage window begins at activation or on a scheduled start date confirmed at registration. DataCenter360.ca supplies this entitlement to buyers worldwide, with no geographic restriction on purchasing or activating the contract.

One service vs the bundle

FC-10-FG4H1-247-02-12 covers FortiCare support only. It does not include FortiGuard threat intelligence subscriptions such as IPS signatures, antivirus, web filtering, or application control. Organizations that need both support coverage and FortiGuard services over the same 12-month term should consider the FortiGate 401G bundle SKUs, which combine FortiCare Premium with one or more FortiGuard service packages. If FortiGuard services are already active under a separate contract, FC-10-FG4H1-247-02-12 sits alongside them without conflict.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Purchasing FC-10-FG4H1-247-02-12 here delivers a genuine Fortinet entitlement registered to your device’s serial number, fulfilled electronically within one business day. If you are deciding between Essential, Premium, and Elite before committing to an annual contract, reach out using the quote form on this page and a team member can walk through the tier differences against your FortiGate 401G deployment requirements.

Frequently asked questions