Fortinet FortiGate 401G FortiCare Premium Support, 3-Year (FC-10-FG4H1-247-02-36)

Three years is a common planning horizon for enterprise network infrastructure, and aligning support coverage to that same window means one purchase, one registration, and no annual renewal interruption on the FortiGate 401G. FC-10-FG4H1-247-02-36 locks in FortiCare Premium for the full 36-month term: 1-hour critical-issue response, direct telephone access to Fortinet engineers, and advanced hardware replacement RMA throughout. Organizations that run 3-year capital and operating plans, or that have already validated Premium as the right tier for their SLA needs on the 401G, will find this term matches their procurement cycle without requiring an annual decision.

What it covers

FortiCare Premium for the FortiGate 401G over 3 years covers critical-issue response within 1 hour of a P1 case opening, telephone support with direct access to Fortinet engineers, and advanced hardware replacement RMA for the entire 36-month period. Should the FG-401G require hardware replacement at any point during the term, Fortinet ships the replacement unit before the defective device is returned, minimizing the time the segment is uncovered. Firmware updates, the Fortinet support portal, and the FortiCloud asset portal are included throughout. Priority RMA can be added as an optional upgrade. Extended LTS support and the Elite monitoring portal are not included; they are part of FortiCare Elite only.

Who needs it

A 3-year FortiCare Premium term is well suited to mid-range enterprise environments where the FortiGate 401G handles core routing, segmentation, or perimeter duties and is expected to remain in production through the full term. Organizations whose finance cycles run on 3-year capital plans, managed service providers holding multi-year customer contracts, and IT teams that have already qualified Premium as the correct support level for their uptime requirements will find this term eliminates annual renewals without over-committing on a device that may be refreshed at the five-year mark.

Activation & delivery

FC-10-FG4H1-247-02-36 is an electronic entitlement. After purchase, the license key is delivered by email and registered through the Fortinet support portal against the FortiGate 401G’s serial number. The 3-year coverage window begins at activation or at a scheduled start date confirmed during registration. No hardware is shipped at any stage. DataCenter360.ca delivers to buyers worldwide, with no geographic restriction on the entitlement.

One service vs the bundle

This SKU provides FortiCare support coverage across the 3-year term only. FortiGuard threat intelligence services, including IPS, web filtering, antivirus, and application control, are licensed separately and are not part of this contract. If aligning both support and FortiGuard services to a single 36-month expiry is a priority, FortiGate 401G bundle SKUs that combine FortiCare Premium with one or more FortiGuard packages are available and reduce the number of individual renewal lines on the device.

Buying from DataCenter360.ca

DataCenter360.ca holds authorized Fortinet Select Partner status and can supply FC-10-FG4H1-247-02-36 as a genuine Fortinet entitlement, registered to your FortiGate 401G and delivered electronically. Organizations purchasing this as part of a multi-year infrastructure budget can request a formal quote through the form on this page, which is useful for procurement sign-off. Include the SKU and the device serial number, and the team can also confirm co-termination options if other Fortinet licenses on the same device need to align to the same 36-month window.

Frequently asked questions