Fortinet FortiGate 401G FortiCare Premium Support, 5-Year (FC-10-FG4H1-247-02-60)

Five years covers the expected production life of most enterprise FortiGate 401G deployments. FC-10-FG4H1-247-02-60 secures 1-hour critical-issue response, direct telephone access to Fortinet engineers, and advanced hardware replacement RMA from activation through month sixty, all under a single procurement event that eliminates four annual renewal cycles. Best fit for organizations with fixed multi-year infrastructure budgets or IT teams managing large Fortinet estates where per-device annual renewals create meaningful administrative overhead.

What it covers

FortiCare Premium for the FortiGate 401G for five years includes a 1-hour critical-issue response commitment on P1 severity tickets, telephone access to Fortinet technical support engineers, and advanced hardware replacement RMA throughout the 60-month term. Should the FG-401G require replacement hardware at any point during that window, Fortinet ships the replacement before receiving the defective unit, so the network segment is not waiting on a return-and-replace sequence. Firmware updates, the Fortinet support portal, and the FortiCloud asset portal are included for the duration. Priority RMA can be added as an upgrade at any point. Extended LTS support and the Elite monitoring portal are not part of the Premium tier and are available only through FortiCare Elite.

Who needs it

The 5-year FortiCare Premium term fits organizations that have committed the FortiGate 401G as a long-term infrastructure component and want to remove support coverage from their annual renewal queue entirely. Large enterprises with extended asset lifecycles, government or institutional buyers whose procurement processes carry long lead times, and managed service providers holding 5-year customer agreements will find this term aligns support expiry to their operational horizon.

Activation & delivery

FC-10-FG4H1-247-02-60 is delivered electronically. After purchase, the license key is provided by email and registered in the Fortinet support portal against the FortiGate 401G’s serial number. The 60-month coverage period begins at activation or on a scheduled date agreed at registration, and runs continuously without interruption. No hardware is shipped. DataCenter360.ca fulfills this entitlement to buyers worldwide, with no geographic restriction on delivery or activation.

One service vs the bundle

This SKU covers FortiCare support across the 5-year term only. FortiGuard threat intelligence subscriptions, including IPS, antivirus, web filtering, and application control, are separate and not included. If aligning both support and FortiGuard services to a single 5-year expiry is a priority, FortiGate 401G bundle SKUs that combine FortiCare Premium with one or more FortiGuard packages allow a single renewal point for all active subscriptions on the device at the end of the term.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner serving buyers worldwide. FC-10-FG4H1-247-02-60 represents a 5-year commitment on a critical infrastructure device; if you need a formal quote for capital budget approval or want to confirm co-termination with FortiGuard services already active on the FG-401G, use the quote form on this page with the SKU and the device serial number. The team can calculate co-term dates across all active licenses on the appliance so the full stack renews at the same point, five years from now.

Frequently asked questions