Fortinet FortiGate 700G FortiCare Premium Support, 1-Year (FC-10-G7H0G-247-02-12)

Keeping a FortiGate 700G at full operational capacity means having a support contract that matches the speed your team actually needs when something goes wrong. A 1-year FortiCare Premium contract gives network teams the protection of 1-hour critical-issue response and live telephone access without locking into a multi-year commitment, making it a practical entry point for organizations that want to confirm coverage scope before extending to a longer term.

What it covers

FortiCare Premium (service code 247) delivers four substantive upgrades over the base Essential tier. Critical issues receive a 1-hour response target at any hour, any day of the year. Telephone support connects your team directly to Fortinet engineers when a ticket queue is too slow. Advanced replacement ships a substitute unit before the failed hardware is returned, minimizing downtime for the FG-700G. Firmware updates, access to Fortinet’s online tools, and use of the asset management portal are included for the full 1-year contract term. Priority RMA add-on eligibility is also part of this tier, giving your organization the option to upgrade RMA response times further if operational requirements demand it.

Who needs it

The FortiGate 700G is a mid-to-high-capacity next-generation firewall typically deployed at regional data centers, campus core positions, or as a perimeter device in enterprise networks. Organizations running production workloads through an FG-700G cannot afford to wait until the next business day for a critical failure response. FortiCare Premium is suited to network and security teams that need live escalation paths and faster hardware swap times, particularly in regulated environments where extended downtime carries compliance consequences. It is available worldwide with no geographic restriction.

Activation & delivery

FortiCare Premium is a software-based support contract with no physical component. After purchase, Fortinet delivers the license key electronically. Register the key against the FG-700G serial number in the Fortinet Support Portal to activate coverage. Delivery is electronic and this SKU is available to organizations anywhere in the world. Activation is typically completed the same business day the key is received.

One service vs the bundle

FortiCare comes in three tiers. Essential provides firmware updates and online tools but limits critical response to the next business day and excludes telephone support. Premium, which this SKU provides, adds 1-hour critical response, 24×7 telephone access, and advanced hardware replacement. Elite extends coverage further with a 15-minute response target, an Elite monitoring portal, and extended long-term support options. For most enterprise teams running the FG-700G, Premium delivers the right balance between fast response and hardware coverage without the added cost of Elite-tier monitoring.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner carrying FC-10-G7H0G-247-02-12 in stock for same-business-day order processing. If you are evaluating which support tier fits your FG-700G deployment before committing to a longer term, the 1-year SKU is the lowest-friction starting point. Place an order directly online, or contact DataCenter360.ca to discuss coverage scope, multi-unit licensing, or alignment with an existing contract expiry before purchasing.

Frequently asked questions