Fortinet FortiGate 700G FortiCare Premium Support, 3-Year (FC-10-G7H0G-247-02-36)

For network teams that plan infrastructure around three-year budget cycles or hardware refresh windows, a 3-year FortiCare Premium contract for the FortiGate 700G removes one recurring procurement task from the calendar. FC-10-G7H0G-247-02-36 covers the FG-700G across a period that typically spans one full hardware generation for enterprise firewall deployments, keeping response times, hardware swap rights, and portal access consistently in place without annual contract reviews or coverage gaps at renewal time.

What it covers

FortiCare Premium (service code 247) provides four core capabilities above the Essential baseline. Critical issues receive a 1-hour response target, 24 hours a day, every day of the 3-year term. Telephone support connects your engineering team directly to Fortinet specialists when escalation needs to happen faster than a ticket allows. Advanced replacement dispatches a substitute FG-700G unit before the failed hardware is returned, so production traffic has a path forward while the RMA is processed. Firmware updates, access to Fortinet’s online tools, and the asset management portal are available throughout the contract. Priority RMA add-on eligibility is included, allowing teams with tighter availability requirements to layer in faster physical dispatch if needed.

Who needs it

Organizations that operate the FortiGate 700G as a long-term platform in their data center or campus core and plan capital spending on a three-year cycle will find this term the most natural fit. Security teams in finance, healthcare, and critical infrastructure frequently require contractual continuity that matches their internal audit and compliance timelines. A 3-year term also aligns with Fortinet’s typical firmware long-term support windows, ensuring the FG-700G receives consistent updates through the contract period. This SKU is available worldwide with no geographic limitation.

Activation & delivery

FortiCare Premium is delivered as an electronic license key with no physical media. After purchase from DataCenter360.ca, the key is sent by Fortinet and registered against the FG-700G serial number in the Fortinet Support Portal. The 3-year coverage period begins on the activation date. Because delivery is electronic, there is no shipping delay and the contract can be activated by teams in any country. Activation is typically completed the same business day the key is received.

One service vs the bundle

FortiCare Essential provides firmware access and online tools but caps critical response at the next business day and excludes telephone support. FortiCare Premium adds 1-hour critical response, 24×7 telephone access, and advanced hardware replacement. FortiCare Elite goes further with a 15-minute response window, an Elite monitoring portal, and extended long-term support. Over a 3-year term, the Premium tier delivers meaningful operational risk mitigation compared to Essential: one avoided multi-hour outage on a production FG-700G typically justifies the cost difference.

Buying from DataCenter360.ca

DataCenter360.ca holds FC-10-G7H0G-247-02-36 in stock as an authorized Fortinet Select Partner, with order processing available the same business day. For teams inside a procurement cycle that runs on three-year capital plans, purchasing this SKU alongside the FG-700G hardware or at initial deployment is the simplest way to align support expiry with your next planned refresh. DataCenter360.ca can also assist with co-terming this contract to an existing Fortinet agreement.

Frequently asked questions