Fortinet FortiGate 700G FortiCare Premium Support, 5-Year (FC-10-G7H0G-247-02-60)

Organizations that treat the FortiGate 700G as a fixed platform over an extended deployment window benefit from eliminating support renewal cycles. FC-10-G7H0G-247-02-60 covers the FG-700G for five consecutive years, giving procurement and security operations a single support transaction that holds through multiple budget cycles without annual reviews or coverage gaps.

What it covers

FortiCare Premium (service code 247) maintains four substantive capabilities above the Essential baseline for the entire 5-year term. Critical issues receive a 1-hour response target around the clock, every day of the contract. Telephone support reaches Fortinet engineers directly when an escalation cannot wait for a ticket. Advanced replacement dispatches a substitute FG-700G before the failed hardware is returned, keeping production traffic moving while the RMA is processed. Firmware updates, Fortinet’s online tools, and the asset management portal are available without interruption across all five years. Priority RMA add-on eligibility is also included, providing an upgrade path for teams with strict availability requirements.

Who needs it

A 5-year FortiCare Premium contract suits organizations where the FortiGate 700G plays a long-term infrastructure role and where multi-year support is a procurement standard. Government entities, financial institutions, and managed security providers that operate on extended planning horizons often prefer to consolidate support costs into a single contract. This term also suits Fortinet deployments that will remain in place for the life of the hardware, where any lapse in Premium coverage would require re-qualifying for advanced replacement. Coverage applies worldwide with no geographic restriction.

Activation & delivery

FortiCare Premium is an electronic license with no physical delivery. After purchase, Fortinet provides a license key registered against the FG-700G serial number in the Fortinet Support Portal, starting the 5-year coverage window from the activation date. The contract is available globally without shipping delay. Activation is typically completed the same business day the key is received.

One service vs the bundle

FortiCare Essential covers firmware updates and online tools with a next-business-day critical response limit and no telephone access. FortiCare Premium adds 1-hour critical response, 24×7 telephone support, and advanced hardware replacement. FortiCare Elite delivers a 15-minute response target, an Elite monitoring portal, and extended long-term support options. Over a 5-year horizon, the compounded value of 1-hour versus next-business-day response is significant for any organization that has modeled the cost of extended firewall downtime. Elite is the right choice if centralized monitoring or extended LTS is required; for most FG-700G deployments, Premium provides full coverage at a meaningful cost difference.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with FC-10-G7H0G-247-02-60 in stock for same-business-day order processing. For organizations using 5-year support commitments as a procurement standard, purchasing this SKU at initial deployment closes out the support decision for the platform life. DataCenter360.ca can also facilitate a formal quote or co-terming with existing Fortinet agreements; contact before ordering if your process requires vendor confirmation.

Frequently asked questions