Fortinet FortiGate 2601F DC FortiCare Premium Support, 5-Year (FC-10-FD261-247-02-60)

When a FortiGate 2601F-DC goes down in a production data center, every minute of delay has a measurable business cost. FortiCare Premium keeps that window as small as possible: a 1-hour response SLA on critical issues, 24x7x365 telephone access to Fortinet’s global TAC, and advanced hardware replacement so a faulty unit ships before you return the old one. This 5-year subscription (FC-10-FD261-247-02-60) ties that coverage to a single FortiGate 2601F-DC appliance for the full period, without requiring annual renewals.

What FortiCare Premium covers

FortiCare Premium is Fortinet’s mid-tier per-device support service. Key entitlements for this subscription:

• Critical-issue response: 1-hour SLA from case submission to first TAC contact
• Non-critical response: next business day
• Support channel: telephone and web, 24 hours a day, 7 days a week, 365 days a year
• Hardware RMA: advanced replacement — Fortinet ships a replacement unit before receiving the defective one
• Priority RMA add-on: eligible (can be purchased separately for 4-hour delivery)
• Firmware updates, online tools, and asset management portal: included
• Scope: tied to the FortiGate 2601F-DC serial number; term runs 5 years from activation

FortiCare tier comparison

This product provides FortiCare Premium coverage. The table below shows how it compares to Essential and Elite for the same device:

Who needs this subscription

The FortiGate 2601F-DC is a chassis-class, DC-power firewall designed for colocation environments and carrier-grade deployments. Organizations running this hardware typically operate it as a perimeter or aggregation device under strict SLA commitments of their own. FortiCare Premium is the right starting point for those teams: telephone support and advanced replacement cover the most common failure scenarios without paying for Elite monitoring features that presuppose a dedicated security operations team. If your operational SLA already demands faster escalation, the Elite tier adds a 15-minute critical response and an integrated device insights portal.

Activation and delivery

FC-10-FD261-247-02-60 is an electronic license. After order confirmation, DataCenter360.ca delivers the Fortinet contract entitlement key by email, typically within 0 to 1 business day. Activate the key against the device serial number in the Fortinet Support Portal (support.fortinet.com); coverage begins immediately on activation. No hardware is shipped. This license is fulfilled worldwide to any country where Fortinet licensing is permitted.

FortiCare Premium vs a full subscription bundle

FortiCare Premium covers technical support and hardware RMA only — it does not add FortiGuard threat intelligence services such as IPS, SSL inspection, web filtering, or anti-malware. If you need both support and security subscriptions in one purchase, the UTP or Enterprise bundles for the FortiGate 2601F-DC combine multiple FortiGuard services with FortiCare Premium-level support. This standalone SKU is the right choice when you already have FortiGuard services active and need to renew or extend the support contract separately.

Buying from DataCenter360.ca

As an authorized Fortinet Select Partner, DataCenter360.ca sources this 5-year FortiCare Premium subscription through the official distribution channel. The entitlement key activates cleanly against your device serial number and appears in the Fortinet Support Portal without exceptions. Orders are processed on business days; electronic delivery is available worldwide. For fleet renewals or volume pricing across multiple units, submit a quote request with the SKU pre-filled using the link above.