Original price was: USD$15,795.80.USD$12,603.03Current price is: USD$12,603.03.
When a data-center firewall is carrying enterprise traffic around the clock, the support tier attached to it determines how fast a critical fault gets resolved. The FC-10-FD261-247-02-12 is a one-year FortiCare Premium support subscription for the FortiGate 2601F-DC — the DC-power variant of Fortinet’s high-throughput 2000F-series NGFW. It delivers 24x7x365 telephone and web access to Fortinet’s global TAC, a one-hour critical-issue response SLA, and advanced (next-business-day) hardware replacement, all delivered electronically to any country.
FortiCare Premium is Fortinet’s mid-tier per-device support contract. For the FortiGate 2601F-DC it provides:
The table below summarises how Premium sits relative to Essential and Elite across the dimensions that matter most in a data-center deployment:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates & support portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
FortiCare Premium is the practical choice for data-center FortiGate deployments where unplanned downtime is costly but the budget doesn’t justify Elite-tier SLAs. It fits network operations teams that want a live Fortinet engineer available around the clock and need assurance that a replacement unit will be en route before a failed appliance lands on a shipping dock. It is also the entry point for Priority RMA eligibility — useful if a future procurement cycle calls for stricter hardware-replacement windows.
This is an electronic subscription. After purchase, DataCenter360.ca sends the Fortinet contract registration key and instructions by email. The key is registered to the FortiGate 2601F-DC serial number in the Fortinet Support Portal (support.fortinet.com), after which coverage is live within minutes. No physical shipment is involved. Delivery typically completes within one business day of payment; most orders process the same day.
FortiCare Premium provides support for the hardware itself — TAC access, firmware, and RMA. It does not enable FortiGuard threat intelligence feeds such as IPS signatures, URL filtering, or advanced malware protection. Those services are licensed separately or as part of a bundled subscription. If the FortiGate 2601F-DC is currently unlicensed for FortiGuard services, the UTP Subscription (FC-10-FD261-950-02-12) adds IPS, Application Control, URL/DNS Filtering, Anti-virus, Anti-botnet, and FortiCare Premium into a single SKU — sometimes at a better combined price than purchasing services individually. The Enterprise Bundle (FC-10-FD261-809-02-12) adds SD-WAN, OT/IoT, and advanced FortiGuard AI services on top of UTP.
DataCenter360.ca is a Fortinet Select Partner selling into over 180 countries. License orders ship electronically and are processed in business-day order — most customers receive their registration key the same day. Orders above list price are uncommon here: the price shown reflects our current partner pricing, and volume requests can be directed to our quote desk. If you need a multi-year term for budget-cycle alignment, the 3-year (FC-10-FD261-247-02-36) and 5-year (FC-10-FD261-247-02-60) options are available on the same product family page.
FortiCare is a per-device contract. The SKU FC-10-FD261-247-02-12 is valid only for FortiGate 2601F-DC units. When you register, the contract is tied to a single serial number in the Fortinet Support Portal. Each device in a cluster or HA pair requires its own FortiCare contract.
Yes. FortiCare support contracts are electronic and geography-independent. Fortinet’s TAC operates from 20 regional centers worldwide, so regardless of where the FortiGate 2601F-DC is installed, your support case is handled by the nearest available team. DataCenter360.ca delivers the registration key electronically to any country.
Premium provides a 1-hour critical-issue response and standard advanced RMA. Elite upgrades the critical SLA to 15 minutes, adds a 2-business-hour non-critical response, extends engineering support for selected software releases by 18 months, and includes access to the FortiCare Elite Portal with proactive device health insights. Elite also enables 4-hour hardware-replacement SLAs when combined with an optional Priority RMA add-on.
Fortinet support lapses at midnight on the contract end date. The firewall continues to run, but TAC access, firmware updates through the Support Portal, and RMA entitlements stop until a renewal is applied. DataCenter360.ca can quote a renewal ahead of the expiry date to avoid a gap. If you need coverage for the same device without interruption, ordering before the expiry date is strongly recommended.
Advanced replacement RMA (Fortinet ships a replacement before receiving the failed unit) is included in FortiCare Premium at no additional charge. The optional Priority RMA add-on (FC-10-FD261-210-02-xx) is a separate SKU that upgrades the RMA speed further — typically to same-day or 4-hour windows depending on the add-on tier selected.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2601F-DC |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-FD261-247-02-12 |
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