Fortinet FortiGate 3000F DC FortiCare Elite Support, 3-Year (FC-10-FD3K0-284-02-36)

When the FortiGate 3000F-DC anchors a production data centre, a support contract that matches the platform’s criticality is not optional. FC-10-FD3K0-284-02-36 is a three-year FortiCare Elite subscription for that device — Fortinet’s top per-device support tier, built for environments where a slow response to a critical fault is itself a security and operational risk.

What FortiCare Elite Covers

FortiCare Elite sets a different floor from the lower tiers. For the 3000F-DC, the key entitlements are:

• 15-minute critical-issue response — handled by senior Fortinet TAC engineers, 24 hours a day, every day of the year
• 2-business-hour non-critical response — compared to next-business-day at the Essential and Premium levels
• Standard Advanced Replacement RMA — hardware ships before the failed unit is returned; no wait for return processing
• Priority RMA add-on eligibility — the Elite contract qualifies the device for optional 4-hour expedited replacement through Fortinet’s depot network
• 18-month extended End-of-Engineering-Support (E-EoES) — LTS firmware patches continue past Fortinet’s standard end-of-support date, useful for planned refresh cycles on long-running data centre hardware
• FortiCare Elite Portal access — proactive device health insights, security recommendations, and monitoring for FortiGate platforms
• Full 24×7 telephone and web support, firmware and feature updates, and Asset Management Portal access

FortiCare Support Tier Comparison

FC-10-FD3K0-284-02-36 is the Elite tier. The table below compares it to Premium and Essential on the same device.

Who Needs FortiCare Elite

The 3000F-DC operates in large enterprise and carrier-grade data centres. FortiCare Elite is the appropriate tier when:

• Internal SLAs or regulatory requirements mandate sub-hour incident response on the network perimeter
• The device runs in a PCI DSS, HIPAA, or otherwise audited segment where documented response times matter
• Planned hardware refresh timelines extend past Fortinet’s standard firmware support window — the 18-month extended LTS keeps the device patchable without an unplanned upgrade
• Security operations teams want the continuous visibility that comes from the Elite Portal’s device health and monitoring feed

Activation and Delivery

FortiCare Elite is an electronic entitlement. After the order is confirmed, DataCenter360.ca processes and delivers the registration key to the order email address, typically within 0 to 1 business days. The key is applied to the FortiGate 3000F-DC serial number through the Fortinet Support Portal, and the Elite SLA activates at that point. No hardware needs to ship; delivery works anywhere in the world.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorised to sell FortiCare services across the full FortiGate range. FC-10-FD3K0-284-02-36 covers a three-year window, reducing the administrative burden of annual renewals on a high-availability platform. Electronic fulfillment means there are no geographic restrictions on who can purchase. If your organisation needs to verify coverage status on an existing contract or has questions about stacking FortiCare Elite with a Priority RMA add-on, our team at DataCenter360.ca can advise directly.