Fortinet FortiGate 3001F FortiCare Premium Support, 1-Year (FC-10-F3K1F-247-02-12)

When a FortiGate 3001F carries enterprise traffic at the data-center or campus edge, every hour of unresolved downtime has a measurable cost. FC-10-F3K1F-247-02-12 is the 1-year FortiCare Premium subscription for that device: a direct line to Fortinet’s engineers, around the clock, with a one-hour SLA for critical issues and an advanced RMA commitment so replacement hardware ships before the defective unit is returned.

What FortiCare Premium covers

FortiCare Premium is Fortinet’s mid-tier per-device support contract. For the FortiGate 3001F, the annual subscription includes:

• 24x7x365 telephone and online case support
• One-hour response SLA for critical (P1) issues
• Next-business-day response for non-critical cases
• Advanced hardware replacement — the replacement unit ships first; you return the defective one after
• Eligibility to add Priority RMA (4-hour swap) or Secure RMA as separate paid add-ons
• Firmware updates, online support tools, and the Asset Management Portal

FortiCare tier comparison

This product is FortiCare Premium. The table shows where it sits relative to Essential and Elite for FortiGate devices.

Who needs this subscription

The FortiGate 3001F is a high-throughput firewall deployed by enterprises and service providers where network continuity is non-negotiable. FortiCare Premium is the right fit for organizations that need a genuine phone-based escalation path and an advanced RMA guarantee, but whose internal SLAs do not require the 15-minute Elite tier. It also suits teams buying on an annual budget cycle — the 1-year term gives full coverage without locking in a multi-year commitment before a renewal review.

Activation and delivery

FC-10-F3K1F-247-02-12 is a software entitlement delivered electronically. Once your order is confirmed, DataCenter360.ca sends the registration key by email within 0-1 business days. You register it through support.fortinet.com and link it to the FortiGate 3001F serial number. No shipping is involved, and there are no geographic restrictions — the key activates from any country.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Every FortiCare license purchased here is recorded against your device on Fortinet’s support portal, giving your team direct TAC access from the moment you register. If 3-year or 5-year pricing works better for your planning cycle, the longer-term FortiCare Premium SKUs for the same model are listed on the 3001F family page. For renewal or multi-unit pricing, the quote form gets you a fast response.