Fortinet FortiGate 3200F FortiCare Elite Support, 5-Year (FC-10-F3K2F-284-02-60)

When a FortiGate 3200F goes down at the data-center edge, downtime is measured in minutes, not hours. FC-10-F3K2F-284-02-60 is the 5-year FortiCare Elite contract for that appliance — Fortinet’s highest per-device support tier, structured around a 15-minute response commitment for critical issues and around-the-clock telephone access to senior engineers.

What FortiCare Elite Covers

This contract attaches to one FortiGate 3200F and activates the following entitlements for the full 5-year term:

• 15-minute critical-issue response, 24 hours a day, 365 days a year — the fastest SLA in the FortiCare portfolio
• 2-business-hour non-critical response, faster than Premium (next business day) and Essential (next business day)
• Advanced Replacement RMA: a replacement unit ships before Fortinet receives the failed hardware
• Priority RMA and Secure RMA add-on eligible for tighter hardware logistics requirements
• Telephone support 24/7 with direct access to the global TAC
• Elite Proactive Device Insights portal: unified device health scoring and security recommendations, available on FortiGate platforms only
• 18-month Extended End-of-Engineering Support on selected LTS releases, giving additional planning time before a hardware refresh
• Firmware updates, online tools, and Asset Management Portal access

FortiCare Tier Comparison

FortiCare Elite is the highest available tier. The table below shows how it compares to Premium and Essential for the FortiGate 3200F.

Who Needs This Contract

The FortiGate 3200F handles high-throughput traffic at the data-center perimeter where extended support windows create unacceptable business exposure. FortiCare Elite fits teams that:

• Cannot meet internal uptime SLAs with a 1-hour or next-business-day response window
• Operate in regulated environments where hardware replacement timelines must be documented and guaranteed
• Want continuous visibility into device health without waiting for a support ticket to surface a configuration or firmware risk

Activation and Delivery

FC-10-F3K2F-284-02-60 is a software entitlement with no hardware component. DataCenter360.ca delivers the license key and registration steps by email within 0 to 1 business days of order confirmation. Activation is completed in the Fortinet Support Portal at support.fortinet.com by attaching the contract to the target device serial number. No geographic restrictions apply — this subscription is available worldwide.

Buying From DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner servicing enterprise and service-provider teams across Canada and internationally. Purchasing the 5-year term consolidates five annual renewals into one order, reducing procurement overhead and ensuring uninterrupted Elite coverage through the full contract period. For organizations managing multiple FortiGate 3200F appliances, contact us about multi-unit pricing before placing your order.