Fortinet FortiGate 3200F 4-Hour On-Site Priority RMA, 3-Year (FC-10-F3K2F-212-02-36)

When a FortiGate 3200F fails in a live data center environment, recovery time is not negotiable. The FC-10-F3K2F-212-02-36 provides Fortinet’s highest-tier hardware recovery: a replacement unit couriered on-site within four hours of confirmation, with a certified engineer who racks and cables the appliance and removes the defective unit when finished. This is the -212- service tier, the only Priority RMA option that bundles both hardware delivery and on-site labor.

What This Service Covers

FC-10-F3K2F-212-02-36 attaches to a FortiGate 3200F as a Priority RMA add-on. The -212- service delivers:

• A replacement FortiGate 3200F dispatched and on-site within four hours of RMA confirmation
• A Fortinet-certified engineer who racks, cables, and validates the replacement appliance
• Removal of the defective hardware from the premises, if requested
• Coverage through weekends and holidays, beyond standard business hours

Prerequisite: an active FortiCare Premium or FortiCare Elite per-device contract on the same FortiGate 3200F serial number. This add-on is not compatible with FortiCare Essential.

FortiCare Service Levels and Priority RMA Eligibility

Priority RMA add-ons require a qualifying base support contract. The table below compares the three FortiCare tiers on the dimensions that affect hardware recovery planning.

Who This Service Is For

The -212- tier targets environments where the physical swap of a high-end appliance cannot rely on locally available staff. Colocation facilities with limited or expensive remote hands, branch or edge sites without resident network engineers, and HA deployments where restoring the standby member quickly is a hard operational requirement are the primary use cases. Organizations with strict uptime SLAs in regulated industries such as financial services, healthcare, or critical infrastructure frequently specify on-site RMA to eliminate the gap between hardware arrival and appliance restoration.

If internal staff can handle the physical installation, the -210- (Next Calendar Day) or -211- (4-Hour Courier, no engineer) options may meet the requirement at lower cost. The -212- tier is the right choice when on-site labor availability is the binding constraint.

Activation and Electronic Delivery

FC-10-F3K2F-212-02-36 is a software subscription with no physical shipment. DataCenter360.ca delivers contract registration details electronically within 0 to 1 business days of order confirmation. Activate through the Fortinet Support Portal to attach the add-on to the target device serial number. The 3-year term runs from the activation date. This service is available worldwide as an electronic delivery.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell support contracts across the Fortinet portfolio. For FortiGate 3200F deployments already on FortiCare Premium or Elite, this 3-year -212- add-on is a direct purchase. Contact DataCenter360.ca to align the term start with an existing contract expiry or to confirm on-site engineer availability for your specific country before purchasing.