Fortinet FortiGate 3100D FortiCare Elite Support, 1-Year (FC-10-03100-284-02-12)

Support contracts on high-throughput appliances like the FortiGate 3100D are the operational layer that keeps a mission-critical firewall running without extended outages. FC-10-03100-284-02-12 covers one year of FortiCare Elite, the highest tier Fortinet offers, on the 3100D platform.

What FortiCare Elite Covers

FortiCare Elite is the top-tier per-device support service from Fortinet, built for environments where downtime has direct business consequences. This SKU activates the following on your FortiGate 3100D for 12 months:

• 15-minute response for critical issues (P1/P2), routed to the best available Fortinet technical resources
• 2-business-hour response for non-critical issues
• 24×7 telephone and web support via Fortinet’s global Technical Assistance Center network
• Advanced hardware replacement (RMA) — Fortinet ships the replacement unit before you return the failed one
• 18-month Extended End-of-Engineering Support (E-EoES) for products that reach end-of-support during the contract term
• Elite monitoring portal — proactive device health insights and a unified view of your FortiGate 3100D’s security posture, available for FortiGate devices only
• Priority RMA and Secure RMA add-on eligibility
• Firmware updates, online tools, and asset management portal access

The table below compares all three FortiCare per-device support tiers. This product is FortiCare Elite.

Who Needs This

The FortiGate 3100D is a data-center-class appliance sized for large enterprise networks, service providers, and managed security environments. Organizations running the 3100D typically face traffic volumes and uptime requirements that cannot tolerate hours-long support queues. FortiCare Elite is the right fit when:

• Firewall downtime directly affects revenue, SLAs, or compliance obligations
• The internal team cannot absorb extended troubleshooting delays during off-hours incidents
• A planned platform migration benefits from E-EoES flexibility to avoid a hard end-of-support deadline

Activation and Delivery

FC-10-03100-284-02-12 is an electronic license. After order confirmation, DataCenter360.ca delivers the Fortinet activation key by email, typically within one business day. The key is registered at support.fortinet.com and tied to the serial number of your FortiGate 3100D. No hardware shipment is involved, and delivery is available worldwide.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell FortiCare support contracts across all markets. We handle FortiCare Elite activations and renewals for the FortiGate 3100D at competitive pricing with no minimum-quantity restrictions. If your contract is approaching expiry or you need to confirm the right term for your budget cycle, contact us before purchase and we will confirm available options.