Fortinet FortiSwitch 124E FPOE FortiCare Elite Support, 1-Year (FC-10-S12FP-284-02-12)

Running a FortiSwitch 124E-FPOE means committing a full 370W PoE budget across all 24 ports to power IP cameras, access points, and VoIP handsets in environments where unplanned downtime carries real cost. FC-10-S12FP-284-02-12 attaches 1-Year FortiCare Elite Support directly to that switch, providing the highest standalone FortiCare tier available and ensuring a trained Fortinet TAC engineer is reachable around the clock whenever something requires urgent attention.

What it covers

FortiCare Elite Support under SKU FC-10-S12FP-284-02-12 delivers four concrete services for the FS-124E-FPOE: 24×7 telephone and portal-based TAC access with no priority-queue restrictions; next-business-day advance hardware replacement (Fortinet ships a replacement unit before receiving the defective one back); access to all FortiOS firmware updates and security patches as they release; and full use of Fortinet’s support portal for case management and knowledge-base access. None of these benefits require purchasing FortiGuard security subscriptions alongside the contract.

Who needs it

Organizations that rely on the FS-124E-FPOE to power high-density PoE deployments need assurance that a hardware failure triggers fast replacement rather than a slow procurement cycle. The full 370W PoE budget distinguishes this model from the standard POE variant and means a failed switch can simultaneously drop 24 powered endpoints including cameras, access points, or handsets. Elite is the right tier when that risk is unacceptable. It is also appropriate for any site where the switch is FortiLink-managed and tightly integrated with a FortiGate security policy, because firmware alignment between the switch and the firewall is maintained under the same contract.

Activation & delivery

FC-10-S12FP-284-02-12 is an electronic license delivered worldwide. After purchase, DataCenter360.ca emails the FortiCare registration token. The token is redeemed at support.fortinet.com by entering the contract serial number alongside the physical serial number of the FS-124E-FPOE. Registration completes online in minutes and support access is active the same day. Because delivery is electronic, there are no shipping delays and the license applies to a switch installed at any location globally.

One service vs the bundle

FortiCare Elite Support (svc 284) is a pure support and maintenance contract. It does not include FortiGuard security intelligence services such as application control, IPS, or web filtering. If your deployment requires those security subscriptions on the switch itself, they are purchased separately as FortiGuard SKUs. For most FortiLink-managed deployments, FortiGuard services run on the upstream FortiGate rather than on the switch, which means this standalone FortiCare contract typically covers everything the FS-124E-FPOE requires on its own.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner offering FC-10-S12FP-284-02-12 with worldwide electronic delivery and no minimum order. Because the FPOE model’s full 370W PoE capacity often anchors a large number of network endpoints, keeping the FortiCare contract current protects that entire powered infrastructure against extended outages. Registration tokens are delivered by email promptly after the order is confirmed. For multi-unit deployments, site-wide FortiCare renewals, or questions about coverage, contact DataCenter360.ca directly for assistance.

Frequently asked questions