Fortinet FortiSwitch 124E POE FortiCare Elite Support, 1-Year (FC-10-S248P-284-02-12)

Keeping a PoE access switch healthy means more than just network uptime , it means every device drawing power through the switch stays online too. FC-10-S248P-284-02-12 delivers FortiCare Elite Support for the FortiSwitch 124E-POE, the 24-port GE PoE+ model that powers IP phones, wireless access points, and IP cameras alongside its four SFP uplinks. This one-year term maintains Fortinet’s top-tier standalone support for a switch that handles both data and power delivery at the access layer.

What it covers

FortiCare Elite Support (service code 284) is the highest tier of standalone Fortinet hardware support. For the FortiSwitch 124E-POE, it includes:

• 24×7 TAC access with priority case handling from Fortinet engineers
• Next-business-day advanced hardware replacement , Fortinet ships a replacement unit before you return the failed switch, cutting recovery time at the access layer
• Firmware updates and security patches throughout the one-year term
• Full access to Fortinet’s support portal, knowledge base, and documentation library

This service covers the switch hardware only. FortiGuard security subscriptions , IPS, web filtering, antivirus , are separate products not included in this SKU.

Who needs it

This support tier fits network teams running FortiSwitch 124E-POE units where PoE-powered endpoints cannot tolerate an extended outage caused by switch failure. Common scenarios include:

• Branch offices or distributed campuses powering VoIP handsets and wireless APs through the 124E-POE, where a dead switch takes those services offline
• IT administrators who need a documented hardware replacement SLA and do not keep spare units on-site
• Organizations subject to compliance audits requiring vendor-backed support contracts for network infrastructure

The next-business-day replacement commitment is the key differentiator for the Elite tier , it matters most when a failed switch creates cascading downtime across PoE-dependent devices.

Activation & delivery

FC-10-S248P-284-02-12 is an electronic license with no physical shipment. After purchase, a license key is delivered by email. Activation steps:

1. Log in to the Fortinet Support Portal at support.fortinet.com
2. Register the FortiSwitch 124E-POE serial number if not already on your account
3. Enter the license key to attach the FortiCare Elite Support contract to the device
4. Confirm the new support expiry date in the portal

Delivery is typically immediate after order processing. The one-year term begins on the activation date. DataCenter360.ca fulfills this license to customers worldwide with no geographic restriction.

One service vs the bundle

FortiCare Elite Support (svc 284) is a standalone hardware support contract. It is distinct from FortiSwitch bundle SKUs that combine FortiCare with FortiGuard security subscriptions such as ATP or UTP packages.

When the FortiSwitch 124E-POE is managed through a FortiGate via FortiLink, the FortiGate’s own FortiGuard subscriptions handle security policy enforcement , the switch does not need a separate FortiGuard subscription for that use case. The hardware support contract (this SKU) remains necessary to keep TAC access and hardware replacement coverage active on the physical switch regardless of management mode.

If you need combined FortiCare plus FortiGuard coverage, look for the corresponding bundle SKU for your deployment scenario.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-S248P-284-02-12 is in stock and available for immediate electronic delivery worldwide. This SKU covers the standard PoE variant of the 124E , if your deployment uses the higher-wattage 124E-FPOE, verify the correct SKU before ordering.

For multi-unit orders, multi-year terms, or questions about support coverage across a FortiSwitch deployment, contact DataCenter360.ca directly for a quote.

Frequently asked questions