Fortinet FortiSwitch 448E POE FortiCare Elite Support, 1-Year (FC-10-S448P-284-02-12)

SKU: FC-10-S448P-284-02-12

Original price was: CAD$939.30.Current price is: CAD$782.76.

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FortiSwitch 448E POE 1-year FortiCare Elite Support (FC-10-S448P-284-02-12) gives network teams worldwide a 15-minute critical-issue response SLA, 24×7 telephone access to Fortinet engineers, and advanced hardware replacement for the 48-port 802.3at PoE+ switch.
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Fortinet Select Partner
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  Licensing available worldwide — delivered electronically to any country

Product description

When a 48-port PoE+ switch carries IP phones, wireless access points, and security cameras across a live enterprise floor, a hardware failure affects every device plugged into it. FC-10-S448P-284-02-12 is the 1-year FortiCare Elite Support contract for the FortiSwitch 448E POE, giving operations teams the fastest available response tier and phone-direct access to Fortinet engineers around the clock.

What it covers

FortiCare Elite provides a 15-minute response SLA for critical (P1) issues, 24×7 telephone access to Fortinet’s TAC, and advanced hardware replacement. Advanced replacement means Fortinet ships a replacement unit before receiving the failed device back, cutting downtime compared to return-and-replace RMA. The contract also includes full access to firmware updates, Fortinet’s online support portal, and the FortiCare asset management portal for tracking serial numbers and contract expiry dates.

Who needs it

Elite Support is the right choice for the FS-448E-POE in high-availability roles: distribution closets feeding VoIP deployments, dense Wi-Fi buildouts where 48 access points run through a single switch, or IP surveillance networks where camera uptime is a security requirement. The 15-minute SLA matters most when a single switch failure affects dozens of powered endpoints at once. IT teams with lean staffing or no on-call network vendor relationship benefit from the 24×7 telephone coverage, which removes the need to wait for a portal response during off-hours incidents.

Activation & delivery

FC-10-S448P-284-02-12 is an electronic contract with worldwide delivery. After purchase, Fortinet issues a registration key by email. The key is registered in the FortiCare portal against the FS-448E-POE serial number and activates within minutes. DataCenter360.ca delivers keys to customers in any country. No physical shipment is required to activate coverage.

One service vs the bundle

FortiCare Elite (svc 284) covers TAC access, response SLA, and hardware RMA for the FortiSwitch 448E POE. It is a standalone support contract and does not include FortiGuard security subscriptions or SD-WAN analytics services. For switches operating under FortiLink within a Security Fabric, this contract keeps the FS-448E-POE eligible for firmware updates and TAC-supported regardless of which FortiGuard subscriptions are active on the upstream FortiGate. Organizations that also need FortiGuard services should evaluate the appropriate bundle SKU separately.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Purchasing FC-10-S448P-284-02-12 here registers the contract against your hardware serial number with Fortinet directly. Keys are delivered electronically on same-business-day timelines for orders placed during business hours. For deployments requiring multi-year coverage or volume pricing across multiple FS-448E-POE units, contact DataCenter360.ca for a quote.

Frequently asked questions

What is the critical-issue response time under FortiCare Elite?
FortiCare Elite guarantees a 15-minute response SLA for critical (P1) issues, with 24×7 telephone access to Fortinet TAC engineers.
Can FC-10-S448P-284-02-12 be purchased with new hardware?
Yes. Elite Support can be purchased alongside a new FS-448E-POE at the time of hardware acquisition, or as a renewal contract for an existing unit.
Does this contract cover the FS-448E-FPOE or the non-PoE FS-448E?
No. The S448P code in the SKU maps specifically to the FortiSwitch 448E POE (802.3at, 30W per port). The FS-448E-FPOE (802.3bt, up to 90W) and the non-PoE FS-448E each require their own support SKU.
What does advanced hardware replacement mean in practice?
Fortinet ships a replacement FS-448E-POE unit before receiving the failed device back. This eliminates the wait for the defective unit to arrive at Fortinet before a replacement is dispatched, which is how standard return-and-replace RMA works.
Is this contract valid for customers outside Canada?
Yes. FortiCare support contracts are electronic and valid worldwide. DataCenter360.ca delivers registration keys to customers in any country.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-448E-POE

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-S448P-284-02-12

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