Fortinet FortiSwitch 1048E FortiCare Elite Support, 1-Year (FC-10-1E48F-284-02-12)

Running a 48-port 10GbE aggregation switch at the spine or core layer means that a single outage can cascade across every access-layer unit hanging below it. FC-10-1E48F-284-02-12 is the FortiCare Elite Support contract for the FortiSwitch 1048E, built for exactly that kind of high-consequence position. With a 15-minute critical-issue response SLA and advanced hardware replacement, it matches the FS-1048E’s role as the uplink hub for dense multi-switch environments where downtime is measured in users and revenue, not just packets.

What it covers

FortiCare Elite Support (service code 284) delivers the highest response commitment in Fortinet’s support portfolio for the FS-1048E:

• 15-minute critical-issue response SLA from a Fortinet engineer, around the clock.
• Advanced hardware replacement RMA: a replacement unit ships before you return the failed one, minimizing the window the aggregation layer is down.
• Telephone support for direct engineer escalation without opening a ticket queue.
• Firmware updates and access to Fortinet’s online support portal, including asset and contract management.
• Elite monitoring portal access for centralized health and contract visibility across your FS-1048E fleet.

The contract covers one FortiSwitch 1048E unit for a 12-month period.

Who needs it

Elite Support is the right choice when the FS-1048E sits at a point in the network where failure affects a large number of downstream devices or users. Specific scenarios where Elite makes sense:

• Spine or aggregation layer deployments where the 1048E’s 48 x 10GbE SFP+ ports and 6 x 100GbE QSFP28 uplinks serve as the backbone for multiple FortiSwitch access units. A failure here is not a single-switch outage.
• Organizations with SLA obligations to their own customers, such as managed service providers, colocation operators, or financial institutions, where a 15-minute response window is part of internal SLA math.
• Environments that cannot tolerate next-business-day timelines, including 24/7 production data centers and shift-based manufacturing or logistics facilities.
• IT teams without a spare FS-1048E on the shelf, where advanced RMA is the only practical path to fast recovery.

Activation & delivery

FC-10-1E48F-284-02-12 is an electronic license. There is no physical shipment. After your order is confirmed, Fortinet delivers the license key to the email address associated with your FortiCare account. Activation steps:

1. Log in to support.fortinet.com with your FortiCare account.
2. Navigate to Asset Management and locate your FS-1048E by serial number.
3. Register the license key against that serial number to start the 12-month coverage term.

Coverage begins on the registration date. Because this is an electronic delivery, it is available to customers worldwide with no geographic restriction on purchase or activation.

One service vs the bundle

FC-10-1E48F-284-02-12 covers FortiCare Elite Support only. It does not bundle FortiGuard security subscription feeds or any other add-on services. This is the appropriate purchase when:

• You already have an active security subscription and need only to extend or upgrade your support tier.
• Your procurement process requires separate line items for support and security subscriptions.

If you are building a full-coverage stack from scratch, review the available bundle SKUs for the FortiSwitch 1048E, which pair FortiCare with FortiGuard services under a single contract. Contact DataCenter360.ca if you need help mapping the right combination for your renewal.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet reseller. FC-10-1E48F-284-02-12 is listed and in stock. Because the FS-1048E is a data-center aggregation switch rather than a typical access-layer unit, pricing for multi-year terms or volume renewals can differ from list. If you are covering more than one FS-1048E or want to align renewal dates across your FortiSwitch fleet, request a quote and we will structure it accordingly. Electronic delivery means your contract is active the same day payment clears, with no shipping lead time to plan around.

Frequently asked questions