Fortinet FortiSwitch 1024D FortiCare Elite Support, 1-Year (FC-10-W1024-284-02-12)

When the FortiSwitch 1024D sits at the aggregation or core layer of a data center fabric, unplanned downtime is a business event, not a planning footnote. FC-10-W1024-284-02-12 is a 1-year FortiCare Elite Support subscription that keeps the FS-1024D covered by Fortinet’s highest support tier: around-the-clock TAC engineers, priority escalation, and next-business-day hardware replacement. At $978.26 per year, the cost reflects the enterprise-grade role this switch typically fills.

What it covers

FortiCare Elite (service code 284) is Fortinet’s top-tier support contract. For the FortiSwitch 1024D, this 1-year subscription includes:

• 24×7 TAC access by phone and web case submission
• Next-business-day hardware replacement if the FS-1024D is confirmed defective
• Advanced escalation priority with routing to senior Fortinet engineers ahead of lower-tier queues
• Firmware and FortiSwitchOS updates for the full contract term
• Support portal access for case tracking, asset registration, and contract management

Who needs it

This contract is the right choice for teams where FS-1024D downtime carries direct operational cost. Typical buyers include enterprise IT infrastructure groups running the 1024D in distribution or core-layer roles, data center operators with production traffic running through the switch, and managed service providers responsible for SLA-backed network uptime. Organizations with audit or change-control requirements that mandate an active top-tier Fortinet support contract will also need Elite rather than a lower service tier.

Activation & delivery

FC-10-W1024-284-02-12 is delivered electronically with no physical shipment. After purchase, Fortinet issues a registration code to the order email address. Log in to support.fortinet.com, register the code against the FS-1024D serial number, and the contract activates immediately. Delivery is worldwide with no geographic restriction on this electronic service. Allow up to one business day for Fortinet to issue the registration code after order confirmation.

One service vs the bundle

FortiCare Elite (svc code 284) is a TAC access and hardware support contract. It does not include FortiGuard threat intelligence feeds, FortiAnalyzer Cloud logging, or FortiManager orchestration licenses. Those are separate subscriptions purchased under their own service codes. If you need combined FortiCare plus FortiGuard coverage under a single SKU, verify whether a bundle is available for the 1024D before purchasing individual service codes. When buying FC-10-W1024-284-02-12 on its own, treat it as the support layer only and source any security subscriptions separately.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Purchasing FC-10-W1024-284-02-12 through an authorized channel ensures the contract is issued against your FS-1024D serial number with full Fortinet backing. For multi-unit deployments or co-term alignment across several FortiSwitch 1024D units, use the quote form with your SKU and quantity for direct pricing. This service ships electronically worldwide with no Canada-only restriction.

Frequently asked questions