Fortinet FortiSwitch-1024D FortiCare Premium, 1-Year (FC-10-W1024-247-02-12)

Legacy 24-port switches running production VLANs or serving as distribution layer nodes often outlast their expected refresh cycle. The FortiSwitch-1024D FortiCare Premium 1-Year contract (FC-10-W1024-247-02-12) provides 24×7 TAC access, a 1-hour critical-issue response commitment, and next-business-day advance hardware replacement — keeping the support posture on the 1024D defensible as long as the device stays in service.

What FortiCare Premium Covers

FortiCare Premium is Fortinet’s mid-tier support offering, above Essential and below Elite. For the FortiSwitch-1024D, the contract delivers:

• 24×7 access to Fortinet TAC by phone, chat, and the support portal
• One-hour response for Priority 1 critical-severity cases
• Next-business-day advance hardware replacement (replacement unit ships before the defective one is returned)
• Firmware updates and support portal access for the 12-month term
• Eligibility to add a Priority/Same-Day RMA contract if faster hardware swap is needed at the site

FortiCare Tier Comparison

This contract covers the FortiSwitch-1024D at the Premium support tier. The table below compares the three FortiCare tiers on the criteria most relevant to a switching deployment.

Who Uses This Contract

The FortiSwitch-1024D is a 24-port GbE switch from Fortinet’s legacy D-series lineup, found in environments where the installed base was built out several years ago and the hardware has not yet been replaced. Purchasing a FortiCare Premium contract for it is a practical choice when the switch handles enough active traffic that a hardware failure without TAC access would be disruptive — and when a capital refresh is not in the near-term budget. It is also appropriate when an audit or insurance requirement calls for a documented vendor support contract on network infrastructure. FortiCare Premium gives the switch a 1-hour SLA and a hardware replacement path without requiring a forklift upgrade.

Activation and Delivery

FC-10-W1024-247-02-12 is a software entitlement with no physical component. After your order is placed, DataCenter360.ca sends the activation token by email within 0–1 business days. You register it through the Fortinet Asset Management portal at support.fortinet.com, tied to the serial number of your specific FortiSwitch-1024D. The 12-month term begins on the day of activation, not the purchase date.

Buying from DataCenter360.ca

DataCenter360.ca carries Fortinet support contracts for current and legacy FortiSwitch models, including D-series hardware that has aged out of the active product line. If you maintain a mixed fleet — some current-gen models and some legacy — we can process multi-model orders and deliver all activation tokens together. Questions about term alignment, renewal timing, or whether an upgrade to FortiCare Elite is practical for legacy hardware are welcome before you order.