Fortinet FortiCare Elite Support, 1-Year (FC-10-W112D-284-02-12)

When a FortiSwitchRugged 112D-POE carries traffic inside a substation, a transportation control room, or a DIN-rail cabinet at a remote industrial site, downtime is not just inconvenient, it can halt operations. FC-10-W112D-284-02-12 puts Fortinet’s highest-tier FortiCare contract behind that switch for one year, giving your team the fastest available escalation path and keeping the unit covered through its full service life with extended LTS firmware and Elite monitoring portal access.

What it covers

FortiCare Elite for the W112D guarantees a 15-minute initial response to Severity 1 (critical) issues, the fastest SLA in the FortiCare lineup. The contract also includes advanced hardware replacement, meaning a replacement FSR-112D-POE ships before you return the failed unit, which matters in environments where waiting is not an option. Additional coverage includes firmware updates, security patches, and access to Fortinet’s asset management portal for the full term. The Elite monitoring portal provides proactive switch health visibility, and extended Long-Term Support (LTS) firmware eligibility protects deployments that cannot adopt new firmware on Fortinet’s standard release cadence.

Who needs it

This contract is built for OT and network engineers who own FSR-112D-POE units in environments where response speed has direct operational consequences: utilities, industrial automation networks, transportation infrastructure, and remote outdoor deployments. If your switch sits inside a SCADA segment or feeds PoE devices at a site without on-site spares, the 15-minute SLA and ship-first RMA let you meet your own uptime commitments to the business.

Activation & delivery

FC-10-W112D-284-02-12 is an electronic license with no physical shipment. After your order is confirmed, the license key is delivered by email. Register it in the Fortinet Support Portal (support.fortinet.com) against the serial number of your FSR-112D-POE to activate the 12-month term. Electronic delivery is available to customers worldwide.

One service vs the bundle

FC-10-W112D-284-02-12 is a standalone annual renewal, not a hardware-plus-support bundle. If you already own the FSR-112D-POE and need to start or renew Elite coverage, this is the correct SKU. For teams evaluating support tiers, Elite is the only FortiCare level that combines the 15-minute response SLA with the Elite monitoring portal and extended LTS firmware, features not available at Essential or Premium.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell FortiCare contracts directly to end customers. FC-10-W112D-284-02-12 is in stock and available to order today, with worldwide electronic delivery. For volume pricing across multiple W112D units or multi-year Elite terms, use the Request a Quote link to reach our team before your current contract expires.

Frequently asked questions