Fortinet FortiCare Elite Support, 1-Year (FC-10-R24FP-284-02-12)

Keeping a rugged PoE switch online in a factory, rail yard, or remote utility site demands more than a basic support plan. FortiCare Elite Support for the FortiSwitchRugged-424F-POE (FC-10-R24FP-284-02-12) covers one full year at Fortinet’s highest service tier, giving your team direct 24×7 TAC access and a 4-hour on-site hardware replacement SLA if the unit ever needs it. For organizations trialing Elite coverage or renewing annually, this 1-year term sets the floor without a long-term commitment.

What it covers

FC-10-R24FP-284-02-12 activates FortiCare Elite Support on one FortiSwitchRugged-424F-POE unit for 12 months. Covered services include 24×7 phone and portal TAC access, advance hardware replacement with a 4-hour on-site RMA SLA, proactive firmware notifications, and access to all software updates released during the term. The contract does not include FortiGuard threat-intelligence feeds; those require a separate security subscription.

Who needs it

Elite Support is designed for deployments where switch downtime has direct operational consequences. Manufacturing lines, transit control systems, power substations, and outdoor surveillance networks all fit this profile. If the FortiSwitchRugged-424F-POE is a single point of failure for PoE-powered endpoints such as cameras, access points, or industrial sensors, the 4-hour on-site RMA SLA significantly shortens the recovery window compared to next-business-day alternatives.

Activation & delivery

This is an electronic license delivered worldwide. After purchase, Fortinet sends activation instructions by email; no physical shipment is involved. Applying the key through FortiCare Online registers the contract against the device serial number and activates coverage immediately. Keep the confirmation on file, as it is required if you ever open an RMA or escalate a TAC case.

One service vs the bundle

FC-10-R24FP-284-02-12 is a standalone support contract, not a bundle. It keeps the FortiSwitchRugged-424F-POE covered under Elite-tier hardware and TAC terms without adding FortiGuard feed costs. Organizations that need security subscriptions purchase those licenses separately, giving full control over each line item in the renewal budget.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The 1-year term suits annual procurement cycles or budgets that require year-by-year approval. Place an order online or request a quote; we confirm compatibility with your registered device serial and handle e-delivery directly. Licensing ships electronically to any country.

Frequently asked questions