Original price was: CAD$93,523.67.CAD$74,619.96Current price is: CAD$74,619.96.
Running a FortiGate-1000F and want the fastest possible response if something breaks at 3am? FortiCare Elite is Fortinet’s top support tier: a 15-minute response window on critical issues, telephone support around the clock, and access to the Elite Proactive Device Insights portal so your team can spot problems before they turn into outages. This SKU (FC-10-F1K0F-284-02-60) covers the FortiGate-1000F chassis for a 5-year term.
FortiCare Elite is a per-device technical support entitlement, not a security-content subscription: it does not add IPS, antivirus, or web filtering signatures. What it does add is the fastest SLA Fortinet offers and a set of tools built for teams that can’t tolerate downtime on a core firewall.
| FortiCare Feature | Elite | Premium | Essential |
|---|---|---|---|
| Critical-issue response | 15 minutes | 1 hour | Next business day |
| Telephone support | ✓ | ✓ | — |
| Hardware RMA | Standard (Advanced Replacement) | Standard (Advanced Replacement) | Return & Replace Only |
| Priority RMA add-on eligible | ✓ | ✓ | — |
| Firmware, tools & asset management portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | ✓ | — | — |
Elite also carries an 18-month Extended End-of-Engineering-Support window on qualifying long-term-supported firmware releases, which matters if your change windows for firmware upgrades are infrequent and you’d rather not be forced onto a new release the moment the standard support clock runs out.
The FortiGate-1000F sits in the data center / core edge tier, so most buyers pairing it with Elite are running it as a primary internet edge or internal segmentation firewall where an outage has a real revenue or compliance cost. Financial services, healthcare, and any organization under a strict uptime SLA of their own tend to standardize on Elite for exactly this class of appliance, rather than mixing support tiers across a fleet.
This is a software entitlement, delivered electronically, no waiting on a box. Once the order is placed the license key registers against the FortiGate-1000F’s serial number in the FortiCare portal and the new support level (and its SLA) is active immediately, worldwide, regardless of which country the appliance ships to or operates in.
If the 1000F is still shopping for its full FortiGuard stack, note that FortiCare Elite is sold standalone; it is not the same purchase as the UTP or Enterprise bundle, which layer in IPS, application control, and antivirus subscriptions on top of a base support tier. Buyers who want both the Elite SLA and the full security stack typically license FortiGuard services separately and standardize support at Elite across the fleet.
DataCenter360.ca processes FortiCare renewals and new-purchase licensing electronically, with the license key issued the same business day in most cases. As a Fortinet Select Partner we can also confirm the 1000F’s existing entitlement history before you order, useful if you’re not sure whether this is a fresh activation or a renewal.
No. FortiCare Elite is technical support (response times, RMA, telephone support, the Elite portal). FortiGuard bundles like UTP or Enterprise add security content subscriptions such as IPS and antivirus. They’re purchased and licensed separately.
Yes. FortiCare Elite is an electronically delivered subscription, so it activates and works worldwide on any FortiGate-1000F, regardless of where the hardware is deployed.
15 minutes for critical issues and 2 business hours for non-critical issues, the fastest SLA in Fortinet’s per-device support lineup, versus 1 hour / next business day on Premium.
Longer terms generally carry a lower effective annual rate than renewing 1-year terms back to back, and they remove the need to track an annual renewal date for five years.
FortiCare Elite is eligible for the optional Priority RMA add-on, which reduces replacement turnaround further for organizations that can’t wait on standard advanced-replacement timelines.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1000F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F1K0F-284-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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