Fortinet FortiGate 1100E 4-Hour Hardware Delivery Priority RMA, 1-Year (FC-10-F11HE-211-02-12)

When a FortiGate 1100E fails at 2am on a Saturday, waiting until the next business day for a replacement is not an option. The FC-10-F11HE-211-02-12 — Fortinet’s 4-Hour Hardware Delivery Priority RMA for the FortiGate 1100E — covers exactly this scenario: a courier delivers replacement hardware on-site within four hours of exchange confirmation, any day of the week, including weekends and holidays.

What the 4-Hour Hardware Delivery Priority RMA Covers

This is a Priority RMA (PRMA) add-on subscription for the FortiGate 1100E. It layers on top of an active FortiCare Premium or FortiCare Elite base contract. When the firewall hardware fails:

• Fortinet dispatches a replacement unit via courier service
• The replacement arrives on-site within four hours of confirmed exchange
• Coverage runs 24 hours a day, 7 days a week — weekends and holidays included
• Hardware delivery only; an on-site engineer is not included (see FC-10-F11HE-212-02-12 for on-site labor)

The term is one year. Three-year and five-year options are also available for those who prefer to align renewal cycles with their FortiCare base contract.

Who Needs This

The FortiGate 1100E is a high-throughput enterprise firewall typically deployed at a perimeter or data center edge. Sites running 24×7 operations — financial services, healthcare networks, manufacturing, retail — need hardware back in service before a four-hour outage turns into a compliance or revenue problem. Standard next-business-day RMA, while useful, leaves too large a gap for those environments.

High availability (HA) deployments still benefit from priority RMA. When one node of an HA pair fails, the surviving unit carries the full traffic load until the failed node returns. Shortening that window from the next business day to four hours preserves the redundancy the HA design was built around.

Activation and Delivery

This is an electronic subscription delivered by email within 0-1 business days of purchase — no physical shipment is involved. After receiving the license key from DataCenter360.ca, you register it through the Fortinet Support Portal (support.fortinet.com) and attach it to the FortiGate 1100E’s serial number. The Priority RMA subscription activates immediately on registration and runs concurrently with the device’s FortiCare Premium or Elite contract.

This product does not include the FortiCare base contract. An active FortiCare Premium or FortiCare Elite subscription on the same device is required before the Priority RMA service can be used.

FortiCare Support and RMA Levels

Priority RMA is an optional add-on available only to FortiCare Premium and Elite customers. Essential customers are not eligible. The table below compares the three FortiCare tiers on support and RMA coverage:

The FC-10-F11HE-211-02-12 covers hardware delivery only. For sites that also need an on-site engineer to rack, cable, and hand off the replacement device, FC-10-F11HE-212-02-12 adds that labor to the same four-hour delivery window.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with direct access to Fortinet licensing and support subscriptions. This listing delivers electronically to any country — no shipping, no wait. Orders placed during business hours typically arrive the same day. For multi-year pricing, volume bundles, or questions about pairing this with a FortiCare Premium or Elite contract, contact us through the Request a Quote form and we will respond promptly.