Original price was: CAD$1,412.28.CAD$1,138.94Current price is: CAD$1,138.94.
Authorized Partner for United States (US)If a FortiCare Premium subscription is already active on the FortiGate 121G, FC-10-F121G-204-02-60 is the path to Elite support for the full 5-year window without replacing the Premium contract from scratch. The upgrade adds the three capabilities exclusive to Elite — 15-minute P1 escalation, Extended LTS firmware, and the Elite monitoring portal — on top of the Premium subscription already in place. An active FortiCare Premium on the same FG-121G serial number is required before this key can be registered.
FortiCare Premium already covers telephone and web support, advanced next-day hardware RMA, firmware access, and 1-hour P1 response. FC-10-F121G-204-02-60 adds the three features that separate Elite from Premium:
FC-10-F121G-204-02-60 upgrades coverage to the FortiCare Elite tier. The table below shows what each tier includes.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| P1 critical-issue response | 4 hours | 1 hour | 15 minutes |
| Telephone & web support | — | ✓ | ✓ |
| Hardware RMA replacement | Next business day | Advanced next-day | Advanced next-day |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & support portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The typical scenario is an FG-121G originally deployed with FortiCare Premium that has since moved into a more critical network role. Branch appliances promoted to primary edge firewalls, devices now protecting payment card environments, and units in organizations that have tightened P1 SLA requirements are common candidates. The 5-year Upgrade commits Elite coverage through the full hardware lifecycle, removing annual upgrade decisions for the life of the appliance.
DataCenter360.ca delivers FC-10-F121G-204-02-60 electronically. After order processing, Fortinet’s fulfillment sends the upgrade key to the order email within one business day. Registration is at support.fortinet.com, entered against the FG-121G’s serial number. Fortinet’s portal validates that active Premium exists on that serial number before activating the upgrade. The 60-month Elite Upgrade term starts from the registration date.
FC-10-F121G-204-02-60 is priced as a delta from Premium to Elite — it costs less than a standalone Elite contract (FC-10-F121G-284-02-60) because it assumes Premium is already in place. If there is no active Premium on the appliance, the correct purchase is the direct Elite SKU (284 series). If both are being purchased simultaneously, confirm the registration sequence with DataCenter360.ca to ensure eligibility is handled correctly.
DataCenter360.ca is a Fortinet Select Partner handling FortiCare licensing for customers in Canada and internationally. The upgrade is electronic-only with no physical component. For customers who purchased FG-121G Premium elsewhere and want to add the Elite upgrade through DataCenter360.ca, the key registers directly in Fortinet’s support portal. Reach out if you need to confirm Premium eligibility before ordering, or to align the upgrade term with an upcoming Premium renewal.
The Elite Upgrade adds the three Elite-exclusive features on top of the existing Premium subscription. Both the Premium contract and the Elite Upgrade must be active on the FG-121G’s serial number for Elite-tier support to apply. The upgrade does not cancel or replace Premium — it elevates the coverage level. When Premium renews or expires, the Elite Upgrade should align with the new Premium term to avoid a coverage gap.
The Elite Upgrade requires active Premium to function. If the Premium contract lapses while the upgrade is still active, the Elite features become unavailable until Premium is renewed. Aligning the Premium and Elite Upgrade renewal dates simplifies administration and ensures uninterrupted Elite coverage. A gap in Premium coverage does not void the upgrade key — it can be reactivated when Premium is renewed.
The value depends on the planned remaining service life. A 5-year Upgrade on a 2-year-old appliance means Elite coverage through year 7, which is typically past when most organizations plan a hardware refresh. In that case, a shorter term — 3-year (FC-10-F121G-204-02-36) or 1-year (FC-10-F121G-204-02-12) — may better align with the hardware replacement timeline. Contact DataCenter360.ca for help matching the right term to your infrastructure plan.
No. FC-10-F121G-204-02-60 is specific to the FortiGate 121G hardware family. The 120G and 121G are distinct models with separate support SKUs. The corresponding upgrade for the FG-120G uses the FC-10-F120G- prefix. Applying an F121G upgrade key to an F120G serial number will not register in Fortinet’s support portal.
Available worldwide. FortiCare upgrade licenses are electronic entitlements with no geographic restriction. DataCenter360.ca fulfills to customers in any country. The key registers in Fortinet’s global support portal against the FG-121G’s serial number, and Elite coverage applies regardless of where the appliance is physically deployed.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-121G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F121G-204-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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