Original price was: CAD$7,252.05.CAD$5,786.21Current price is: CAD$5,786.21.
A FortiGate 2000E running in a data center or large campus edge is not a device you want stuck on next-business-day support. FC-10-002KE-247-02-12 is one year of FortiCare Premium for a single FortiGate 2000E: 1-hour response on critical issues, 24×7 telephone access to Fortinet support engineers, and advanced (ship-first) hardware replacement. License only, no hardware, delivered electronically.
Premium is the mid tier of FortiCare support, built for appliances where downtime has a real cost. Coverage includes entitlement to FortiOS firmware and security patch releases for the registered FortiGate 2000E, 24×7 telephone and web-based technical support, access to the FortiCare asset and case portal, and advanced hardware RMA, meaning Fortinet ships a replacement unit ahead of receiving the failed one. Critical issues get a 1-hour response commitment rather than the next-business-day window on the entry tier, and the contract is also the prerequisite for adding a Priority RMA service on top if the site needs faster physical turnaround.
FortiCare comes in three service levels. This contract is the Premium tier; the table below shows how the three compare so you can confirm it is the right fit for how the 2000E is deployed.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The 2000E sits at the high-capacity end of the FortiGate line, usually anchoring a data center edge or aggregating traffic for a large campus, so most owners run it under Premium rather than the entry tier. It fits an IT team that needs a phone to call and a fast-arriving replacement unit if hardware fails, but does not need the 15-minute response and Elite monitoring portal that come with the top tier. Sites where a 2000E outage stops production traffic for hundreds or thousands of users, and where the budget favors dependable mid-tier support over the highest-cost option, are the typical fit.
The contract is issued electronically and registered against the FortiGate 2000E by serial number. Once activated, the entitlement to firmware releases, the support case portal, and the advanced RMA process are live for the full 12-month term. Nothing ships; a valid FortiGate 2000E serial is required before the contract can be applied.
FortiCare Premium (this contract) is support only, at the 1-hour response tier. If active FortiGuard security services are also needed on the 2000E, the UTP subscription (FC-10-002KE-950-02-12) or Enterprise subscription (FC-10-002KE-809-02-12) both include Premium-level FortiCare alongside the security services, in one SKU. For appliances where a 15-minute response and the Elite monitoring portal are worth the extra cost, ask about stepping up to FortiCare Elite for the 2000E. Pick based on how critical the deployment is and whether security subscriptions are also required, not just the support level.
DataCenter360.ca is an authorized Fortinet Select Partner issuing FortiCare contracts electronically to customers worldwide. Send the FortiGate 2000E serial number with your order and our team confirms the contract registers correctly against that unit before you depend on it, usually the same business day.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2000E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2025-05-02 |
| Last Service Extension Date (LSED) | 2029-05-02 |
| End of Support Date (EOS) | 2030-05-02 |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-002KE-247-02-12 |
Sorry, no reviews match your current selections
