Fortinet FortiGate 3000F 4-Hour Hardware & Onsite Priority RMA, 1-Year (FC-10-F3K0F-212-02-12)

When a FortiGate 3000F goes down at the perimeter of a data centre or enterprise campus, the clock starts immediately. FC-10-F3K0F-212-02-12 is a 1-year Priority RMA add-on that commits Fortinet to 4-hour on-site hardware replacement with a field engineer — a meaningful step beyond standard advance replacement for environments where downtime carries a measurable cost.

What This Service Covers

Priority RMA provides advance hardware replacement before the failed unit is returned, with a 4-hour dispatch window and a Fortinet engineer on-site to assist with the physical swap. This is an add-on service, not a standalone support contract. It must be co-terminated with an active FortiCare Premium or FortiCare Elite subscription on the same FortiGate 3000F serial number. FortiCare Essential customers are not eligible for Priority RMA.

FortiCare RMA Levels at a Glance

The table below shows how hardware replacement and Priority RMA eligibility vary across FortiCare tiers. This SKU adds the 4-hour on-site layer on top of a Premium or Elite contract:

Who This Fits

This SKU suits teams running FortiGate 3000F hardware in critical perimeter roles: data centres with uptime SLAs, large campuses with no redundant firewall path, and managed security operations with contractual response obligations. The on-site engineer component is most valuable where in-house staff are not certified on large-chassis hardware swaps, or where the unit is deployed in a co-location facility without local Fortinet expertise available.

Activation and Delivery

FC-10-F3K0F-212-02-12 is an electronic service key. DataCenter360.ca delivers it by email within 0-1 business days of payment confirmation. Register at support.fortinet.com against the FortiGate 3000F serial number that holds your FortiCare Premium or Elite contract. The 1-year term begins at activation. There is no geographic restriction on purchase — this service is available worldwide.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner sourcing this SKU through official distribution. Orders go out electronically with registration instructions included. For volume pricing, multi-year terms, or bundling with a FortiCare renewal, submit a quote request on this page with your device serial number for a fast, accurate response.