Fortinet FortiGate 3000F FortiCare Premium Support, 1-Year (FC-10-F3K0F-247-02-12)

Annual support contracts give finance teams a clean renewal line each budget cycle, and for many FortiGate 3000F operators that rhythm is intentional. This 1-year subscription, FC-10-F3K0F-247-02-12, attaches FortiCare Premium directly to one FortiGate 3000F unit for twelve months — keeping Fortinet’s 24×7 technical engineers available the moment a production issue surfaces, with a contracted 1-hour response for critical events.

What This Service Covers

FortiCare Premium sits between the basic web-only coverage of Essential and the 15-minute SLA of Elite. For a carrier-class or large enterprise data centre firewall, Premium provides the right level of assurance without over-engineering the support contract.

• 24×7 telephone and web access to Fortinet TAC engineers
• 1-hour response guarantee for Priority-1 (critical) issues
• Next business day for non-critical issues
• Standard Advanced Replacement RMA — replacement unit ships before you return the failed device
• Eligibility to add Priority RMA or Secure RMA as paid add-ons
• Firmware updates, FortiOS feature releases, and security patches
• FortiCare Asset Management Portal access

FortiCare Support Tier Comparison

This product is FortiCare Premium. The table compares the three per-device tiers available for the FortiGate 3000F:

Who Needs This

FortiCare Premium is the standard choice for FortiGate 3000F units in active production roles: data centre perimeter firewalls, high-availability pairs, WAN aggregation gateways, and co-location clusters. If your runbooks require a sub-15-minute SLA for the worst incidents, FortiCare Elite is the step up. If this unit is secondary or used for testing, Essential may cover the need. Most enterprise operations land on Premium as the practical middle ground.

Activation and Delivery

This is a fully electronic subscription. After purchase, DataCenter360.ca sends the license key to your order email, generally within the same business day. Register it against your FortiGate 3000F serial number at support.fortinet.com. No hardware ships. No geographic restriction applies — the key works on a 3000F installed in any country.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner. This listing covers one FortiGate 3000F unit for a 1-year term. If your organization evaluates vendor contracts on a fiscal-year basis, the 1-year term keeps the renewal decision open annually. Multi-year options (3-year and 5-year) are listed separately for teams that prefer locking in pricing. For volume coverage or a tailored quote, use the Request a Quote link and our team responds the same business day.