Fortinet FortiGate 3000F FortiCare Premium Support, 3-Year (FC-10-F3K0F-247-02-36)

Three years is the most practical support-contract length for enterprise firewall infrastructure: long enough to lock in a predictable cost across multiple fiscal years, short enough to reassess when a hardware refresh comes into view. FC-10-F3K0F-247-02-36 covers the FortiGate 3000F with FortiCare Premium for exactly that window — three full years of 24×7 engineering access, hardware replacement coverage, and firmware entitlement, starting from the activation date.

What FortiCare Premium Covers

FortiCare Premium is Fortinet’s mid-tier per-device support plan, designed for production appliances where a same-day response to critical faults matters. On the FortiGate 3000F, this 3-year subscription provides:

• 24×7 telephone and web support with a 1-hour response target for critical issues
• Next-business-day response for non-critical tickets throughout the contract
• Advanced Replacement RMA — Fortinet ships a replacement unit before the defective one is returned, reducing downtime in a hardware failure scenario
• Priority RMA add-on eligibility — 4-hour and next-day on-site options can be stacked on the base Premium contract if the site SLA requires faster hardware resolution
• Firmware updates, security patches, and portal access for the FortiGate 3000F for the full 3-year term

FortiCare Support Tier Comparison

This product is FortiCare Premium. The table below places it relative to Essential and Elite to confirm the right coverage level for the FortiGate 3000F:

Who Chooses Premium Over Essential or Elite

The FortiGate 3000F runs in campus-core and data center edge roles where a lapse in support coverage carries real risk. FortiCare Essential offers only next-business-day response for critical issues with no telephone channel, which is too slow for many regulated environments. FortiCare Elite adds 15-minute critical response and the Device Insights monitoring portal, making it the right choice when security teams want proactive visibility and the fastest possible escalation path. Premium sits between those two: telephone access around the clock, a 1-hour SLA for critical faults, and Advanced Replacement hardware coverage — without the Elite pricing. Organizations that maintain internal NOC capacity and want a reliable safety net for escalations commonly land on Premium as their standard support tier for high-end Fortinet appliances.

Activation and Delivery

After order confirmation, DataCenter360.ca delivers the license registration code electronically, typically within 1 business day. You register the contract at support.fortinet.com against the FortiGate 3000F serial number; coverage activates immediately. No hardware ships. There is no geographic restriction on delivery — the code is valid regardless of where the appliance is installed.

Premium vs the Enterprise Bundle

If the FortiGate 3000F also requires FortiGuard security subscriptions — AV, IPS, Application Control, Web Filtering — an Enterprise Bundle SKU (FC-10-F3K0F-809-02-36) consolidates FortiCare Premium with those services on a single 3-year contract. The bundle often reduces the combined cost and simplifies renewal management. FC-10-F3K0F-247-02-36 is the correct choice when FortiGuard services are handled under separate contracts or are not required for this device.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner. License entitlements are sourced through authorized distribution and confirmed against Fortinet’s partner portal before delivery. The 3-year term makes this one of the higher-value individual support contracts in the catalog, and DataCenter360.ca can accommodate volume orders and assist with multi-device renewal coordination. Delivery is electronic and available worldwide.