Fortinet FortiGate 3000F DC FortiCare Elite Support, 1-Year (FC-10-FD3K0-284-02-12)

When a FortiGate 3000F-DC carries production traffic for a data center or service provider backbone, support response time is a business metric, not just a vendor specification. This SKU, FC-10-FD3K0-284-02-12, is the FortiCare Elite 1-Year subscription for that appliance: Fortinet's top-tier support contract, covering a 15-minute critical-issue response SLA, advanced hardware replacement, and the Elite monitoring portal with Extended LTS firmware access. Electronic delivery, no hardware included.

What FortiCare Elite covers

FortiCare Elite sits above Essential and Premium in Fortinet's support hierarchy. For the FortiGate 3000F-DC, it provides telephone support around the clock, advanced hardware replacement (Fortinet ships the replacement before you return the failed unit), Priority RMA add-on eligibility, full firmware and portal access, and the Elite monitoring portal with Extended LTS firmware tracks. The table below shows where each tier stands:

Who needs Elite on a FortiGate 3000F-DC

The 3000F-DC is a datacenter-optimized chassis appliance built for environments where extended outages have contractual or financial consequences: cloud providers, financial institutions, managed security service providers, and government network cores. Organizations running one in those contexts often carry their own uptime SLAs to downstream customers. A 15-minute critical-issue response aligns with those obligations in a way that a next-business-day or even 1-hour SLA does not. The Extended LTS firmware track also matters here: datacenter appliances run longer than typical branch firewalls, and staying on a supported firmware branch without a forced upgrade is a meaningful operational benefit.

Activation and delivery

FC-10-FD3K0-284-02-12 is a subscription license with no physical component. DataCenter360.ca delivers the entitlement electronically, typically within one business day of a confirmed order, for activation in Fortinet's support portal against the target FortiGate 3000F-DC serial number. The 1-year term begins from activation, not the order date. This license carries no geographic restriction and activates through Fortinet's infrastructure regardless of where the appliance is deployed.

Buying from DataCenter360.ca

DataCenter360.ca handles FortiCare Elite licensing for large-platform FortiGate appliances regularly, and every order is processed through official channels as an authorized Fortinet Select Partner. If you are co-terming Elite with existing support coverage on the same appliance, or coordinating renewal on a cluster of 3000F-DCs, that coordination happens through the same order process. Questions about multi-year alignment or co-termination timelines are answered by the team handling the order, not a separate queue.