Fortinet FortiGate 3000F DC FortiCare Premium Support, 1-Year (FC-10-FD3K0-247-02-12)

Data center firewalls at the scale of the FortiGate 3000F-DC carry traffic that cannot tolerate slow support cycles. FC-10-FD3K0-247-02-12 is a one-year FortiCare Premium Support subscription for the FortiGate 3000F-DC, locking in a 1-hour response time for critical issues, telephone access to Fortinet’s technical team around the clock, advanced hardware replacement, and full firmware access for the duration of the term.

What FortiCare Premium covers on the FortiGate 3000F-DC

FortiCare Premium is Fortinet’s mid-tier per-device support level, positioned above Essential and below Elite. For an appliance deployed in a data center edge or core role, it provides:

• 24x7x365 access to Fortinet’s global technical support team
• 1-hour SLA for critical (P1) issues; next-business-day for non-critical
• Advanced hardware replacement: Fortinet ships first, you return the failed unit after
• Telephone support in addition to web-based case management
• Access to firmware updates, security patches, and the FortiCare support portal
• Eligibility to add Priority RMA (next-day or 4-hour) as an upgrade

This subscription is purchased for a specific FortiGate 3000F-DC serial number and runs for one calendar year from the activation date.

FortiCare Premium sits in the middle of Fortinet’s three per-device support tiers. The table below shows how each tier compares, with this product covering the Premium level:

Who this license is for

FortiCare Premium on the FortiGate 3000F-DC is best suited to organizations where the appliance is a primary perimeter or segmentation device at a data center or enterprise campus. A 1-hour P1 response time and an advance-replacement RMA process are the practical minimums in those environments. If the 3000F-DC is not in a time-critical role, Essential provides the cost-reduction option. If the requirement is a 15-minute critical response time with access to Fortinet’s extended software support window and the Elite monitoring portal, FortiCare Elite is the upgrade.

Activation and delivery

This is an electronic subscription with no physical component. After purchase, DataCenter360.ca delivers the license key by email, typically within one business day. Registration is completed through the Fortinet support portal at support.fortinet.com, tied to the FortiGate 3000F-DC’s serial number. The one-year coverage window begins on the activation date, not the purchase date, so keys can be purchased in advance. Renewing before the subscription expires avoids a gap in firmware and support access.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Every FortiCare license we issue is genuine, registered against the serial number you provide, and backed by Fortinet’s own support infrastructure from the first day of coverage. We serve customers worldwide: this is electronic delivery with no geographic restriction. For multi-unit orders or fleet renewal alignment on FortiGate 3000F-DC deployments, contact us for a consolidated quote.