Fortinet FortiGate 3000F DC 4-Hour Hardware & Onsite Priority RMA, 3-Year (FC-10-FD3K0-212-02-36)

Datacenter-class infrastructure like the FortiGate 3000F-DC runs critical workloads where a failed chassis translates directly into a failed network. This 3-year Priority RMA subscription (FC-10-FD3K0-212-02-36) ensures a replacement unit and a Fortinet-certified engineer arrive on-site within four hours of a confirmed hardware failure, any day of the year including weekends and public holidays.

What This Service Covers

FC-10-FD3K0-212-02-36 is Fortinet’s most complete hardware replacement option for the 3000F-DC: the 4-hour courier with on-site engineer. Once a failure is confirmed, a courier dispatches replacement hardware while a separate Fortinet-certified engineer travels to the site to physically rack, cable, and commission the unit. The failed appliance is collected at the same visit. The service runs around the clock with no exclusions for weekends or public holidays.

This is a Priority RMA add-on, not a standalone support contract. It extends the standard hardware replacement included with FortiCare Premium or Elite; an active Premium or Elite subscription on the same FortiGate 3000F-DC serial number is required before this add-on can be applied. Customers on FortiCare Essential are not eligible for Priority RMA options.

FortiCare Support and RMA Levels

The table below shows the hardware support and response-time commitments at each FortiCare tier. FC-10-FD3K0-212-02-36 upgrades the hardware replacement component to 4-hour on-site delivery for customers already running Premium or Elite.

Who Needs This Service

The FortiGate 3000F-DC is a high-throughput chassis typically deployed as a core firewall in large enterprise or data center environments, segments where unplanned downtime cascades into revenue impact or SLA breaches. This service suits teams running the 3000F-DC in a single-appliance configuration, as well as HA deployments where the failed node must return to service quickly to restore full redundancy.

Four-hour on-site response pairs well with MTTR-sensitive environments: financial services, service providers, healthcare networks, and any organization with recovery-time objectives that next-business-day advanced replacement cannot meet.

Activation and Delivery

FC-10-FD3K0-212-02-36 is an electronic subscription delivered via email within 0-1 business days of purchase. Registration is completed in the Fortinet Support Portal against the specific FortiGate 3000F-DC serial number. The service activates immediately upon registration and runs for 36 months from that date. No physical shipment is required for the license itself.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Licensing orders are processed the same business day, and registration support is included at no extra charge. This subscription ships electronically and is available to customers worldwide, with no geographic restrictions on where the licensed appliance is deployed.