Fortinet FortiGate 3000F DC FortiCare Premium Support, 3-Year (FC-10-FD3K0-247-02-36)

A border firewall processing gigabits of traffic in a data center environment cannot wait for next-business-day web-only callbacks when something goes wrong. FC-10-FD3K0-247-02-36 locks three years of FortiCare Premium support to the FortiGate 3000F-DC, giving your team a one-hour response window for critical incidents and an advanced hardware replacement arrangement that keeps recovery time short.

What FortiCare Premium Covers

FortiCare Premium is Fortinet’s mid-tier per-device support plan, positioned above Essential and below Elite. For the 3000F-DC, this 3-year subscription provides:

• 24x7x365 access to Fortinet Technical Assistance Center (TAC) engineers by telephone and web portal
• One-hour response for critical (P1) issues; next business day for non-critical cases
• Advanced hardware replacement shipped next business day from Fortinet’s network of 40+ regional depots
• Priority RMA and Secure RMA eligible as paid add-ons for stricter availability requirements
• Firmware updates, security patches, and full access to the Fortinet Support Portal and Asset Management tools

FortiCare Tier Comparison

This product delivers FortiCare Premium support. The table below shows where it sits across the three service levels.

Who Needs This Contract

FortiCare Premium is the standard choice for production data center deployments where the FortiGate 3000F-DC handles business-critical traffic at the perimeter or as a segmentation device. Organizations that need telephone-backed support and guaranteed next-business-day hardware replacement, without committing to Elite’s 15-minute SLA, fit this tier well. It is also appropriate for teams managing the appliance in-house rather than under a dedicated Fortinet Advanced Support agreement.

Activation and Delivery

FC-10-FD3K0-247-02-36 is a software entitlement with no physical component. DataCenter360.ca sends the license key by email within 0-1 business days of order confirmation. Registration takes place on the Fortinet Support portal (support.fortinet.com), where you attach the contract to the 3000F-DC’s serial number. Coverage begins immediately upon registration, and the three-year term runs from the registration date or the expiry of any current contract, whichever is later.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. For a long-term support contract on a high-capacity data center appliance, verifying the SKU and term before ordering matters: an incorrect registration can leave the device partially covered or create renewal date mismatches. Our team confirms SKU eligibility for your serial number before processing, and the entitlement is delivered the same business day. Contact us with your serial number if you want eligibility confirmed first, or place the order directly if you are registering a new unit.