Fortinet FortiGate 3000F DC 4-Hour Hardware & Onsite Priority RMA, 5-Year (FC-10-FD3K0-212-02-60)

When a FortiGate 3000F-DC goes down in a data center or carrier facility, getting the replacement unit physically installed by a certified technician within four hours can be the difference between a brief disruption and an extended outage. The FC-10-FD3K0-212-02-60 is a 5-year 4-Hour Courier with On-Site Engineer Priority RMA add-on for the FortiGate 3000F-DC. A replacement unit arrives by courier within four hours of the exchange confirmation, and a Fortinet engineer arrives separately to rack the appliance, connect cabling, and remove the defective unit. Coverage applies seven days a week, including weekends and holidays.

What This Service Covers

This is a Priority RMA add-on, not a standalone support contract. It extends the standard next-business-day hardware replacement included in FortiCare Premium and Elite by committing to a 4-hour on-site physical swap. Specifically, under the -212- service code:

• A replacement FortiGate 3000F-DC unit is dispatched by courier to arrive on-site within 4 hours of the replacement being confirmed.
• A Fortinet-certified engineer arrives separately to install the unit in the rack and reconnect cabling.
• The engineer will take custody of the defective appliance, if requested, to complete the return.
• Coverage applies to all days, including weekends and public holidays.

This service requires an active FortiCare Premium or FortiCare Elite base subscription on the same device. It cannot be paired with FortiCare Essential.

FortiCare RMA Coverage Comparison

FortiCare support tiers differ significantly in how hardware replacement is handled. The table below shows the RMA and support characteristics at each level, and confirms which tiers qualify for the Priority RMA add-on this product provides.

When the On-Site Engineer Option Is the Right Choice

The 4-Hour Courier option (-210-) suits deployments where on-site staff can handle the hardware swap themselves. The 4-Hour Courier with On-Site Engineer (-212-) is appropriate when the data center is co-located or remotely managed, when rack access requires a certified technician under the facility’s operational rules, or when the FortiGate 3000F-DC is deployed in a complex cabling environment where a wrong reconnection would introduce additional risk. For service providers and large enterprises carrying traffic for downstream customers, documented professional hardware replacement is often a contractual requirement.

Delivery and Activation

This is an electronic service subscription. DataCenter360.ca delivers the license key digitally after order processing, typically within 0-1 business days. The key is applied through the Fortinet Support Portal and linked to the FortiGate 3000F-DC serial number. The 5-year term activates on registration. Geographic availability of the physical on-site dispatch service is subject to Fortinet’s regional depot coverage in your country.

Buying From DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. This 5-year Priority RMA service license ships electronically to customers worldwide. If your FortiGate 3000F-DC deployment spans a renewal cycle, contact DataCenter360.ca to align the Priority RMA term with your base FortiCare contract and avoid coverage gaps.