Fortinet FortiGate 3000F DC FortiCare Elite Support, 5-Year (FC-10-FD3K0-284-02-60)

Data centre firewalls that carry 36 Gbps of inspected traffic cannot afford a slow support queue. The FC-10-FD3K0-284-02-60 attaches five years of FortiCare Elite to a single FortiGate 3000F-DC appliance: a 15-minute response guarantee on critical incidents, Advanced Replacement RMA, 24×7 telephone access to Fortinet’s top-tier engineers, and access to the Elite Monitoring Portal throughout the full term. No hardware ships with this subscription; it is issued electronically and registered to the appliance by serial number.

What FortiCare Elite covers

This product is the FortiCare Elite tier, the highest level in Fortinet’s per-device support hierarchy. The table below compares Elite with Premium and Essential so the differences are clear before purchasing.

Who needs this subscription

FortiCare Elite on the 3000F-DC is the right choice when the appliance sits at the core of a data centre network, anchors a hyperscale edge, or handles WAN aggregation for a regulated environment. The 15-minute P1 SLA matters when a firewall fault directly disrupts business operations. The 18-month Extended End-of-Engineering-Support (E-EoES) window suits teams that prefer to keep large-form-factor hardware on long-term stable firmware releases rather than cycling through major FortiOS upgrades yearly. Choosing the five-year term removes five annual renewal cycles and aligns coverage with typical data centre hardware life spans.

Activation and delivery

After ordering, an electronic registration token is delivered within 0 to 1 business days. Log in to the Fortinet support portal at support.fortinet.com, register the token against the FortiGate 3000F-DC serial number, and the Elite entitlements become active immediately. The five-year term starts on the activation date. A Fortinet support account and the appliance’s serial number are required to complete registration.

FortiCare Elite vs. what comes with a FortiGuard bundle

FortiCare is a support contract, not a FortiGuard security subscription. FortiGuard bundles such as UTP and Enterprise include FortiCare Premium as the support component, delivering a 1-hour P1 response. Selecting Elite upgrades that SLA to 15 minutes, adds the Elite Monitoring Portal for proactive device health visibility, and extends software support by 18 months past the standard EoES date. Teams that need the faster SLA and portal access without changing their FortiGuard arrangement can purchase this SKU as a standalone Elite subscription alongside existing separate FortiGuard services.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with direct access to Fortinet’s licensing systems. Orders for FC-10-FD3K0-284-02-60 are processed promptly and the registration token is sent within one business day. FortiCare subscriptions carry no geographic restriction and are available worldwide. For deployments covering multiple FortiGate 3000F-DC units, contact DataCenter360.ca for a consolidated quote.