Fortinet FortiGate 3001F DC 4-Hour Hardware Delivery Priority RMA, 1-Year (FC-10-FD3K1-211-02-12)

When a FortiGate 3001F DC node goes down in a production data center, the clock starts immediately. Standard next-business-day replacement works for most scenarios, but not when you have aggressive RTOs, active HA configurations, or service commitments that require the firewall to be back in service within hours. The FC-10-FD3K1-211-02-12 closes that gap: confirmed hardware failures trigger a 4-hour courier delivery, any day of the week, including weekends and statutory holidays.

What this Priority RMA service covers

This 1-year add-on applies to the FortiGate 3001F DC and upgrades your hardware replacement SLA from standard next-business-day to 4-hour on-site delivery. When Fortinet TAC confirms the hardware fault:

• A replacement unit is dispatched by courier from one of Fortinet’s 200+ in-country depot locations.
• The courier delivers the replacement on-site within 4 hours of dispatch confirmation.
• Coverage is continuous: evenings, weekends, and public holidays are included.
• The service is paired with the existing FortiCare Premium or Elite contract on the device; the technical support SLA and the RMA SLA operate together.

The -211- code corresponds to the Fortinet “Four-hour courier” Priority RMA tier. Fortinet also offers a Next Calendar Day option (-210-) and a Four-Hour with On-Site Engineer option (-212-); the -211- tier covers hardware delivery only.

FortiCare support tier and Priority RMA eligibility

Priority RMA is an add-on that requires FortiCare Premium or Elite as the base contract. FortiCare Essential customers are not eligible. The table below summarizes hardware RMA options and key support SLAs across the three tiers:

Who this service is for

The FortiGate 3001F DC is a data center-class firewall built for high-throughput inter-segment and perimeter enforcement. Organizations running it in production typically carry uptime commitments that a standard next-business-day replacement window can jeopardize. This Priority RMA add-on suits:

• Managed security service providers and enterprises with contractual uptime SLAs.
• HA configurations where losing one node reduces redundancy and must be corrected within hours.
• 24×7 operations that cannot wait until the next business morning for a hardware dispatch to begin.

Activation and electronic delivery

FC-10-FD3K1-211-02-12 is a software entitlement. Fortinet delivers it electronically to any country, with no physical media required. After purchase through DataCenter360.ca, Fortinet issues a registration key that ties to the FortiGate 3001F DC serial number in the FortiCare Support portal. Once registered, the Priority RMA entitlement is active for the 1-year term. Physical courier service then activates automatically on a TAC-confirmed hardware fault, drawing from Fortinet’s nearest eligible depot.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. This listing carries a genuine Fortinet entitlement with e-delivery in 0-1 business days from order confirmation. Pricing is competitive and applies worldwide. If you need to align the term to an existing FortiCare Premium or Elite renewal date, or want confirmation of depot availability for your region, contact us before ordering and we will verify the specifics.