Original price was: CAD$32,929.49.CAD$26,273.53Current price is: CAD$26,273.53.
Running a FortiGate 3001F DC as a core data center gateway means the appliance carries real traffic continuously. When a severity-1 issue surfaces, web-only support and a next-business-day queue are not acceptable. FC-10-FD3K1-247-02-12 provides FortiCare Premium coverage for one year: 24×7 access to Fortinet’s global TAC, a contractual 1-hour response for critical events, and an advanced replacement RMA path that ships a unit before you return the failed hardware.
FortiCare Premium is Fortinet’s mid-tier per-device support option, sitting above Essential (web-only, next-business-day for all issues) and below Elite (15-minute response, extended LTS, Elite monitoring portal). For a production device at the 3001F DC’s level, Premium delivers the minimum viable SLA: telephone access to the global TAC, full firmware update access, advanced replacement RMA, and eligibility to add Priority RMA as a separate service.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Non-critical response | Next business day | Next business day | 2 business hours |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace only | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Extended LTS & Elite monitoring portal | — | — | ✓ |
This SKU targets organizations running the 3001F DC as a high-throughput data center firewall and needing a contractual escalation path. It suits teams with internal security expertise who still require Fortinet’s direct support for hardware failures or complex firmware issues, and who need the 1-hour SLA in writing for compliance or internal policy reasons.
The license key is delivered electronically to the order email, typically within 0-1 business days. Activate through the Fortinet Support Portal (support.fortinet.com) or the FortiGate web UI. Renewing before expiry stacks the new term from the existing contract’s end date. Delivery is worldwide with no geographic restriction.
DataCenter360.ca is an authorized Fortinet Select Partner. Support contracts purchased through an authorized partner register correctly in Fortinet’s backend, which matters for appliances where a mis-registered contract can complicate RMA claims. Contact us with questions on multi-year pricing before placing an order.
Essential covers web-only support with a next-business-day response for all issues, and RMA is limited to return-and-replace. Premium adds 24×7 telephone access, a 1-hour critical-issue response SLA, and advanced replacement RMA (a replacement ships before you return the faulty unit). For a production data center device at the 3001F DC’s level, Premium is the standard baseline.
Yes. FortiCare Premium can be added or renewed on a deployed device without any service interruption. Activate through the Fortinet Support Portal using the contract key. If an existing contract is active, the new term queues from its expiry date. No reinstallation or reconfiguration is required.
Yes to both. The contract includes access to all firmware releases and the Fortinet Support Portal for its duration. Advanced replacement RMA is active: Fortinet ships a replacement unit first, and you return the failed hardware after. Priority RMA (4-hour or next-day on-site delivery) is available as a paid add-on on top of an active Premium contract.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-3001F-DC |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-FD3K1-247-02-12 |
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