Fortinet FortiGate 3001F DC 4-Hour Hardware & Onsite Priority RMA, 3-Year (FC-10-FD3K1-212-02-36)

When a FortiGate 3001F DC fails in a production environment, a next-business-day replacement schedule is rarely acceptable. The FC-10-FD3K1-212-02-36 closes that gap with a 3-year priority RMA commitment: a courier delivers a replacement unit on-site within four hours, and a field engineer arrives separately to rack, cable, and commission the appliance so your team can focus on the restoration process rather than the physical swap.

What FC-10-FD3K1-212-02-36 Covers

This product is the 4-Hour Courier with On-Site Engineer option from Fortinet’s Priority RMA catalog, applied specifically to the FortiGate 3001F DC appliance over a 3-year term. Once a hardware failure is confirmed through a support case, Fortinet dispatches both a courier carrying the replacement chassis and a separate field engineer. The engineer handles rack mounting, cabling, and handoff of the defective unit. Coverage applies through weekends and public holidays, which matters for organizations that cannot tolerate extended exposure on off-hours failures.

• 4-hour on-site delivery of replacement hardware via courier
• Field engineer dispatched to rack, cable, and configure the replacement unit
• Defective unit retrieved from your premises by the engineer
• Weekend and public holiday coverage included
• Requires an active FortiCare Premium or FortiCare Elite base contract on the same device

FortiCare RMA Tier Comparison

Priority RMA is an add-on available only on top of FortiCare Premium or Elite. FortiCare Essential customers are not eligible. The table below summarizes the differences across support tiers for the FortiGate 3001F DC.

Who Needs This Service

The FortiGate 3001F DC anchors high-throughput data center and carrier-grade deployments. Hardware failure at that tier affects traffic volumes and SLA commitments that cannot absorb multi-hour wait times. This Priority RMA tier is suited to organizations where the 3001F DC carries a critical traffic path, forms half of an HA pair, or where local on-site expertise may not be available during an emergency. Teams that can handle physical hardware swaps internally may find the Next Calendar Day RMA sufficient; this SKU adds the engineer dispatch component for sites that need it.

Activation and Delivery

This is an electronic subscription. DataCenter360.ca delivers the registration key and instructions by email within 0 to 1 business days of purchase. Activation is completed through the Fortinet Support Portal, where the service attaches to your existing FortiCare contract for the FortiGate 3001F DC. No hardware ships as part of this transaction; hardware dispatch only occurs when an active RMA case is opened within the service period.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with experience supporting enterprise and data center deployments across Canada and internationally on licensing products. Priority RMA on an appliance at this tier is a meaningful investment, and getting the right coverage level matters. If you want to confirm compatibility with your current FortiCare contract, or need to discuss which Priority RMA tier best matches your site’s SLA requirements, reach out before placing the order. Orders are processed promptly and license delivery typically follows within one business day.