Fortinet FortiGate 30E-3G4G-GBL FortiCare Premium Support, 1-Year (FC-10-F30EG-247-02-12)

Branch deployments that use the FortiGate 30E-3G4G-GBL for cellular failover rely on that embedded LTE modem staying functional and the FortiOS running current. FortiCare Premium (FC-10-F30EG-247-02-12) keeps TAC access open around the clock: four-hour critical response and 24×7 telephone support mean Fortinet engineers can help troubleshoot a modem authentication issue, a VPN failure, or a policy regression at any hour.

What FortiCare Premium Covers

FortiCare Premium provides 24×7 TAC phone support, a four-hour response SLA for severity-1 issues, next-business-day hardware replacement, and ongoing access to FortiOS firmware, security patches, and the FortiCare portal. It does not include FortiGuard threat intelligence feeds; those require a separate service subscription or a bundle SKU.

This product provides FortiCare Premium tier coverage. The comparison below shows what changes between the three available FortiCare service levels:

Who Needs This

Organizations running FortiGate 30E-3G4G-GBL units at remote sites typically need at least Premium-level support. The integrated global LTE modem means this unit often serves as the sole internet connection at a site, or as a critical failover path. Losing that connection and waiting until the next business day for TAC assistance creates real operational risk. Single-branch retail, kiosks, temporary job sites, and any deployment where cellular is the primary or backup WAN link are strong candidates for this contract.

Activation and Delivery

FC-10-F30EG-247-02-12 is a license-only product. DataCenter360.ca delivers the activation key electronically within 0-1 business days. Activate it at support.fortinet.com under Asset Management by registering the key against your unit’s serial number. The updated entitlement appears in the FortiGate 30E-3G4G-GBL dashboard and in the FortiCare portal immediately after registration.

FortiCare Premium vs. the Full Bundle

FortiCare Premium covers hardware support and TAC access, not FortiGuard services. If your site also needs IPS signatures, URL filtering, or antivirus, the UTP bundle (FC-10-F30EG-950-02-12) packages Premium with all FortiGuard services in a single subscription. For units where only the TAC contract needs renewing and FortiGuard services are current, purchasing Premium on its own keeps costs lower.

Buying from DataCenter360.ca

DataCenter360.ca carries FortiCare subscriptions for the full FortiGate 30E family, including cellular and specialty variants. As a Fortinet Select Partner and MSSP, all licenses are sourced directly and activated through the official FortiCare portal. Electronic delivery means your activation key arrives the same business day, regardless of where your sites are located.