Fortinet FortiGate 3100D FortiCare Premium to Elite Upgrade, 1-Year (FC-10-03100-204-02-12)

Holding a FortiGate 3100D at FortiCare Premium means a one-hour window before Fortinet engineers engage on a critical incident. FC-10-03100-204-02-12 changes that: it is the 1-year Premium-to-Elite upgrade contract for the 3100D, cutting that SLA to 15 minutes and adding monitoring and firmware-continuity features that matter for high-throughput perimeter and data center deployments.

What the Elite Upgrade Adds

Applying this upgrade contract to your FortiGate 3100D converts FortiCare Premium to Elite for the next 12 months, per device. The key additions over Premium:

• 15-minute critical-issue response — Fortinet’s highest SLA tier, routed to senior technical experts as Priority 1.
• 2-business-hour non-critical response — faster than Premium’s next-business-day window for lower-severity tickets.
• 18-month extended end-of-engineering support (E-EoES) — continued patch availability beyond the standard end-of-support date for selected firmware releases.
• FortiCare Elite Portal — proactive device insights, health monitoring, and security recommendations for FortiGate platforms, including the 3100D.

FortiCare Tier Comparison

This product moves the FortiGate 3100D from Premium to Elite. The table summarizes all three per-device support tiers side by side.

Who This Is For

The FortiGate 3100D handles high-throughput internet edge, campus core, and data center interconnect traffic. Financial services firms, healthcare networks, and critical infrastructure operators with strict uptime requirements are the natural buyers of the Elite upgrade: any environment where the difference between one hour and 15 minutes is measured in revenue or compliance exposure. The upgrade also suits organizations planning an extended hardware lifecycle on the 3100D, where the E-EoES patch window keeps firmware supported past standard end dates.

Activation and Delivery

FC-10-03100-204-02-12 is a software entitlement. DataCenter360.ca sends the license key electronically after order confirmation, typically within 0-1 business days. You register the key against the FortiGate 3100D’s serial number through the Fortinet Support Portal or directly through the appliance’s web interface. No hardware ships. The license carries no geographic restriction — delivery is available worldwide. An active FortiCare Premium contract on the target device is a prerequisite before the upgrade takes effect.

Buying from DataCenter360.ca

DataCenter360.ca holds authorized Fortinet Select Partner status, giving customers access to current pricing and Fortinet’s partner support infrastructure. This upgrade is registered to a specific device serial number, so have the FortiGate 3100D’s serial ready when placing the order. For volume purchases across multiple appliances or questions about stacking this with other FortiCare renewals, use the request a quote page for a tailored price.