Original price was: CAD$31,299.69.CAD$24,973.16Current price is: CAD$24,973.16.
When a FortiGate 3200D anchors a high-throughput data center edge or carrier perimeter, the support tier covering that device sets the floor for how fast a crisis resolves. FC-10-03200-284-02-12 adds one year of FortiCare Elite to an existing FG-3200D — Fortinet’s top per-device support option, with a 15-minute critical-issue response commitment and around-the-clock access to Fortinet’s most experienced engineers.
FortiCare Elite sits at the top of the FortiCare lineup, above Essential and Premium in both speed and scope. For critical cases, Fortinet commits to engaging a support engineer within 15 minutes — compared to one hour under Premium and next business day under Essential. Non-critical issues receive a 2-business-hour response. Telephone support is available 24/7 at any severity level. Hardware failures are handled via advance replacement: the replacement unit ships before Fortinet receives the defective one, minimizing production downtime. Elite also unlocks the FortiGate Elite monitoring portal — a proactive device-insights platform providing security recommendations and device health visibility — plus an 18-month Extended End-of-Engineering-Support window for devices on Long-Term Support firmware releases.
This SKU provides FortiCare Elite coverage for the FortiGate 3200D. The table below summarizes what each support tier delivers:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The FG-3200D is built for demanding roles: high-throughput perimeter defense, large campus aggregation, and data center east-west segmentation. Teams running the 3200D in production environments with internal or contractual SLA obligations will find Elite’s 15-minute response a stronger match than Premium’s 1-hour window. This SKU is also relevant for operators extending service coverage past the hardware end-of-order date (April 16, 2023) — Fortinet continues to offer service contract renewals through the Last Service Extension Date of April 16, 2027, with End of Support on April 16, 2028.
FC-10-03200-284-02-12 is a digital entitlement registered against the FG-3200D serial number in Fortinet’s Support Portal. DataCenter360.ca processes the order through Fortinet’s partner portal and delivers the entitlement key electronically. No shipping, no import duties — customers worldwide can order and activate without restriction. Most registrations complete within one business day of purchase.
DataCenter360.ca is an authorized Fortinet Select Partner with direct access to Fortinet’s licensing and support systems. Entitlements ordered through DataCenter360.ca are registered correctly in Fortinet’s Support Portal from the start, with full case-management and RMA tracking available. Organizations managing multiple FG-3200D units on concurrent support contracts are welcome to contact DataCenter360.ca for volume pricing on consolidated multi-device renewals.
Yes. The FG-3200D hardware reached its End of Order Date (EOO) on April 16, 2023, but Fortinet continues to offer service contract renewals through the Last Service Extension Date (LSED) of April 16, 2027. The device’s End of Support (EOS) date is April 16, 2028, so FortiCare Elite coverage remains purchasable for existing FG-3200D deployments through that window.
The key differences are critical-issue response time and portal access. Elite commits to 15-minute response for critical cases; Premium commits to 1 hour. Elite also includes the FortiGate Elite monitoring portal and an 18-month Extended End-of-Engineering-Support window. Both tiers include 24/7 telephone support and advance hardware replacement.
No. FortiCare Elite covers hardware replacement and Fortinet engineering support only. FortiGuard services such as IPS, web filtering, and application control are purchased separately. If you need both support coverage and security services for the FG-3200D, those can be ordered together as individual line items.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-3200D |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2023-04-16 |
| Last Service Extension Date (LSED) | 2027-04-16 |
| End of Support Date (EOS) | 2028-04-16 |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-03200-284-02-12 |
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