Original price was: CAD$228,700.99.CAD$182,474.20Current price is: CAD$182,474.20.
Running a FortiGate 3200F at data center scale means a hardware failure is not an inconvenience — it is an outage with measurable business impact. FC-10-F3K2F-212-02-60 addresses that directly: a 5-year 4-Hour Hardware & Onsite Engineer Priority RMA that sends a Fortinet field technician to your site with a replacement unit within four hours of a confirmed hardware fault. The service requires an active FortiCare Premium or FortiCare Elite contract on the same device.
Standard Advanced Replacement — included with FortiCare Premium and Elite — ships a replacement unit to you. You handle the installation. The 4-Hour Onsite Priority RMA changes that entirely: Fortinet coordinates both hardware logistics and a certified field engineer, targeting a four-hour response from fault confirmation. For a 2 RU platform carrying 387 Gbps of firewall throughput and 70 million concurrent sessions, minimizing time to restore matters.
The FortiGate 3200F is used in enterprise core, data center edge, and service provider deployments. Operators in finance, healthcare, critical infrastructure, and carriers with their own customer SLAs cannot absorb a next-business-day hardware swap when this unit fails. The 4-hour onsite tier fits environments where the acceptable mean time to repair is measured in hours — not days.
This service is an add-on. It layers on top of FortiCare Premium or Elite and is not available on FortiCare Essential. The table below shows base support characteristics and where priority add-on eligibility sits:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
No hardware ships at purchase. This is an electronic service: DataCenter360.ca delivers a license key and registration instructions within 0–1 business days. Activation is completed through Fortinet’s support portal (support.fortinet.com) and ties the service to the FortiGate 3200F serial number. Once registered, the service is active globally.
DataCenter360.ca is an authorized Fortinet Select Partner with experience in long-term FortiCare agreements. For a 5-year RMA commitment, we recommend verifying that the FortiCare Premium or Elite term on the 3200F covers the same period before ordering — we can assist with that. Worldwide electronic delivery, no shipping costs, and access to official Fortinet partner support throughout the contract.
This is the Priority RMA add-on only — it does not include a FortiCare base tier. An active FortiCare Premium or Elite contract must already exist (or be ordered at the same time) for the FortiGate 3200F. FortiCare Essential does not qualify as a base for this add-on.
Yes. The service is registered and delivered electronically and applies worldwide. Actual on-site dispatch depends on Fortinet having field engineer and depot coverage at your specific location. Confirm site eligibility with Fortinet Support before purchasing if your facility is outside a major metropolitan area.
Priority RMA (this product) is focused on speed: on-site hardware replacement within four hours. Secure RMA is for environments where failed units cannot be returned off-site due to data-security requirements — classified networks, regulated financial environments, and similar. The two services address different constraints and can be used together on the same device.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-3200F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F3K2F-212-02-60 |
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