Fortinet FortiGate 3201F Secure RMA Service, 3-Year (FC-10-F32F1-301-02-36)

When a FortiGate 3201F fails in a high-security environment, returning the defective unit to Fortinet creates a problem: the chassis holds configuration data on solid-state media that cannot be removed without voiding the warranty. Government agencies, defence contractors, financial institutions under strict data-handling frameworks, and healthcare organizations subject to regulated retention cannot always ship hardware off-site. The FC-10-F32F1-301-02-36 is a 3-year Fortinet Secure RMA contract that solves exactly this. Your organization keeps the failed unit; Fortinet ships the replacement. No hardware leaves your controlled environment.

What the Secure RMA Service Covers

Standard RMA contracts require the failed device to be returned to Fortinet after the replacement arrives. Secure RMA waives that requirement. Once a hardware failure is confirmed and a claim is approved, Fortinet dispatches a replacement FortiGate 3201F and allows the customer to retain the failed unit for on-site decommissioning under their own data-destruction policy.

• Non-return of the failed FortiGate 3201F unit
• Customer controls physical destruction of the failed hardware
• Replacement device shipped upon claim approval
• Complements an active FortiCare Premium or Elite support contract
• 3-year term — aligns with standard FortiCare coverage cycles

Who This Service Is For

Secure RMA targets organizations with data residency requirements, classified network environments, or compliance mandates that restrict where storage media can travel. Federal and provincial agencies, managed security providers operating classified networks, financial institutions under PCI or OSFI guidelines, and any organization with a documented media-destruction policy are the typical buyers. If your security posture requires you to track and control the disposal of every storage device, Secure RMA is the correct RMA add-on for the FortiGate 3201F.

Activation & Delivery

This is a worldwide electronic service contract. After purchase, a license registration key is delivered to your email within 0–1 business days. Apply the key through the Fortinet Support Portal (support.fortinet.com) to associate the Secure RMA entitlement with your FortiGate 3201F serial number. No physical media is shipped at time of registration. Country-level RMA availability varies — if you are outside North America, confirm coverage availability through DataCenter360.ca before placing the order.

FortiCare RMA Service Levels

Secure RMA is a separate add-on and does not replace your FortiCare support tier. Below is a reference summary of the standard RMA options included at each FortiCare level, alongside which tiers are eligible to pair with Priority RMA or the Secure RMA add-on.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The FC-10-F32F1-301-02-36 Secure RMA contract is available for direct purchase with worldwide electronic delivery. For procurement that requires a formal quote or co-terming with an existing FortiCare contract on the FortiGate 3201F, use the quote link on this page or contact us directly and we will align the service term.