Fortinet FortiGate 400E FortiCare Elite Support, 1-Year (FC-10-0400E-284-02-12)

The FortiGate 400E remains a capable mid-range enterprise platform — 7.8 Gbps IPS, 20 Gbps IPsec VPN, and 4 million concurrent sessions in a compact 1U chassis. The FC-10-0400E-284-02-12 keeps that hardware backed by FortiCare Elite for 12 months: Fortinet’s highest support tier, with a 15-minute Severity-1 response commitment and Priority RMA included from activation.

What FortiCare Elite Covers for the FG-400E

FortiCare Elite is a full-lifecycle support contract. On the FortiGate 400E it provides 24×7 telephone and portal access to Fortinet TAC, a 15-minute initial response commitment on critical-severity tickets, Priority RMA for hardware failures (advanced replacement before you return the failed unit), firmware and software update access, and the Elite monitoring portal for proactive appliance health visibility. The 1-year contract runs from activation against the FG-400E serial number in the FortiCare portal.

FortiCare Tier Comparison

This product is FortiCare Elite — the highest support level available for the FortiGate 400E.

Who Buys This

Organizations maintaining FortiGate 400E appliances in production, particularly where the cost of a hardware refresh is harder to justify than extending service coverage on a proven platform. Data centers, regional campuses, and enterprise branch hubs running the FG-400E under uptime or compliance requirements are typical buyers. The 1-year Elite contract provides Fortinet’s strongest hardware-failure backstop while a replacement budget works through the approval process.

Activation and Delivery

FC-10-0400E-284-02-12 is a software license — no hardware ships. After your order processes, DataCenter360.ca delivers the Fortinet registration key electronically within 0-1 business days. Register the key in the FortiCare portal against the FG-400E serial number, and the Elite contract activates immediately. The unit’s support profile will reflect Elite entitlements from that point forward.

Elite Support vs the Full Bundle

FortiCare Elite covers support and RMA only. It does not activate FortiGuard threat-intelligence services — IPS updates, web filtering, antivirus, or application control — on the appliance. Those require separate FortiGuard subscription licenses. If the FG-400E needs both threat protection and Elite support coverage, you can carry a FortiGuard UTP or Enterprise bundle alongside this Elite contract on the same unit.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and sources FortiCare Elite contracts through authorized distribution. The registration key you receive is tied to a valid partner transaction and registers cleanly against the FG-400E serial number. If you need to confirm appliance eligibility for Elite coverage before purchasing, contact us and we will help clarify Fortinet’s current lifecycle support status for the 400E.